Wahaj Khan

Dedicated Operations & Customer Support Officer with strong expertise in cross-departmental coordination and issue resolution for large-scale organizational networks. Proven track record of managing HR, Supply Chain, and IT operations across 300+ nationwide branches at The Citizens Foundation. Adept at handling ticketing systems, administrative workflows, and client-facing sales, backed by a solid foundation in commerce, data management, and technical troubleshooting.

Operations & Customer Support Officer at The Citizens Foundation (TCF) (2021-01 – Present)

Serve in a highly critical department responsible for coordinating with all internal departments to ensure smooth issue resolution across more than 300 schools nationwide.

• Handle, track, and resolve operational issues utilizing WhatsApp (Meta), Intellicon call software (ticketing), and Outlook email.
• HR Coordination: Manage and resolve HR-related issues (salary concerns, leave deductions, appointment letters) by coordinating directly with the Human Resources department to ensure timely resolution.
• Supply Chain & Admin: Receive and forward supply requests, create Purchase Requisitions (PRs) for out-of-budget items, and coordinate with the head office Supply Chain team to arrange and dispatch required supplies to schools.
• IT Support: Support operations for the in-house TCF SMA App (managing student enrollments, fee submissions, examination fees, attendance, and staff records/resignations). Resolve technical issues like login errors and sync problems, escalating major issues to the IT department.
• Legal & Benefits: Coordinate with Legal and Benefits departments regarding employee/parent/principal issues, provident fund matters, and Jubilee health card claim payment releases.

Data Entry Officer at The Citizens Foundation (TCF) (2020-01 – 2021-01)

Updated admission form data of schools into the central system, maintaining complete and accurate student information.

• Updated admission form data of schools into the central system, maintaining complete and accurate student information.
• Responsible for accurately entering and processing all accepted and rejected admission cases.
• Managed high-volume daily data entry, consistently meeting and exceeding assigned targets of 150+ records per day.

Inside & Online Sales Coordinator at Imran Electronics (2019-01 – 2021-01)

Handled marketing and sales operations for a private electronics shop, successfully managing both daily in-store transactions and online sales channels.

• Handled marketing and sales operations for a private electronics shop, successfully managing both daily in-store transactions and online sales channels.
• Directed after-sales support, coordinating directly with manufacturing companies in cases of product defects.
• Managed warranty claims and ensured high customer satisfaction by verifying that faulty products were effectively repaired or replaced.

Bachelor of Commerce in Commerce – Federal Urdu University (Gulshan Campus) (2022-01 – 2025-01)

Intermediate in Commerce in Commerce – Superior Science and Commerce College (2020-01 – 2022-01)