Warda Azam

Results-driven customer support professional with experience managing client relationships, bookings, CRM systems, payment processing, complaint resolution and administration in a busy healthcare and aesthetics environment. Adept at delivering outstanding customer experiences through phone, email and chat support. Seeking a UK remote Client Support or Customer Service position.

Centre Manager - 3D Lifestyle Managing

• Managed daily centre operations and ensured exceptional customer service.
• Scheduled consultations and treatment appointments while managing calendars.
• Handled customer enquiries via phone and in person, resolving issues promptly.
• Maintained accurate customer records using CRM software.
• Processed payments, managed cash handling and created payment plans.
• Followed up with clients to improve satisfaction and retention.
• Supported administrative reporting and confidential documentation.

Master of Science (MSc) - Public Nutrition