Secretary to Additional IG of Police (Retd.) | IT Manager | Welfare Officer - Frontier Constabulary Foundation & FC Security Services - Peshawar, Pakistan
(2021-04)
- Served as Secretary and Liaison Officer to a retired Additional Inspector General (AIG) of Police, managing executive-level administrative workflows and ensuring seamless daily operations.
- Coordinated daily executive operations, drafting agendas and recording minutes for high-level organizational meetings, ensuring 100% compliance with institutional reporting standards.
- Organized formal meetings and official correspondence between headquarters and branch offices, maintaining timely and accurate two-way communication across departments.
- Maintained, organized, and safeguarded confidential records, files, and sensitive documents in accordance with organizational security policies and protocols.
- Supported senior management with research, analytical reporting, and strategic administrative tasks, contributing to improved organizational efficiency and decision-making.
- Developed and implemented comprehensive SOPs for welfare services, streamlining the structured delivery of assistance programs across multiple FC personnel departments.
- Structured, maintained, and periodically updated the organization's official website, ensuring content accuracy and professional presentation.
- Performed day-to-day IT support, including hardware diagnostics, software installations, system configurations, and related technical troubleshooting for all organizational units.
Systems and Technology Engineer - Pakistan Online Services (PKOLS) - Peshawar, Pakistan
(2019-03 - 2021-03)
- Installed, configured, and maintained desktops, servers, and network devices.
- Monitored system performance and resolved day-to-day technical issues.
- Managed user accounts, permissions, and access on Active Directory.
- Installed OS updates, security patches, and software on company systems.
- Provided IT support to staff for hardware, software, and network connectivity issues.
- Assisted in setting up and maintaining LAN/WAN, Wi-Fi, and VPN connections.
- Documented system configurations, troubleshooting steps, and SOPs.
- Supported cloud-based tools (Microsoft 365 / Google Workspace) and basic cloud services (AWS/Azure).
Networking/Scripting Engineer - Owler Technologies (UK-based Startup), KPITB Incubation Center - Peshawar, Pakistan
(2018-08 - 2019-02)
- Developed and deployed custom automation scripts for IP surveillance cameras, covering DHCP, FTP, DDNS, quality assurance checks, and scheduled reboot functionality via Explorer URL scripting.
- Contributed to the design and testing of networking infrastructure for a growing UK-based technology startup operating within the KPITB ecosystem.
- Collaborated with a multi-disciplinary team to deliver reliable, scalable, field-ready networking and scripting solutions in an agile, fast-paced startup environment.
