Delivery Operations Expert
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I am a telecom professional with the diversified experience of 14 years for Network operations and support in the industry. I have started my career in 2006 with Warid Telecom and then joined Ericsson Pakistan in 2007 for Managed Services Warid Telecom. Ericsson is a multinational networking and telecommunications company headquartered in Stockholm which employs around 100,000 people and operates in around 180 countries.
My last job role was as Incident/FO Manager, responsible for all domains network operations like BSS, CS/PS Core, MPBN, TRX, VAS and Intelligent Network. Above 120 Engineers worked in my supervision by 24/7 scenario for Network surveillance, operations & support and troubleshooting of the nodes, upgrades, supporting customer care and all escalations of issues to the higher management and support teams till resolution.
I am laid off from Ericsson due to end of project because of Warid Jazz merger.
I worked as Senior Engineer at (Engineering Department) HBL RHQ (Regional Head Quarter) Lahore for about 1.5 years.
Recently I have joined Huawei GSC Pakistan as Delivery Operations Expert.
Diversified culture of my workplace and nurturing with highly competent professionals has really polished me professionally and interpersonally with essence of progressive learning and grow.
I have 12 years of experience working as Operations and support Manager.
I am hardworking, loyal, decisive and committed to my responsibilities.
I did my Bachelor degree in Computer Sciences from University of the Punjab in 2001.
Then I did Post Graduate Diploma in Communications and Networks from Govt College University Lahore in 2002.
My last academic degree is MSc in Telecommunications from Govt College University Lahore in 2005.