Zahid Abdullah

Results-driven Operations and Transport Management professional with over 32 years of experience in the travel and transport industry. Proven track record leading large teams, improving operational efficiency, and delivering strong client satisfaction outcomes. Certified in Customer Service and Safety Management, with a consistent history of process improvement and organizational growth.

Head of Project – Transport Operations - Perfect Transport Network

• Spearheaded overall planning, execution, and management of transport operations across multiple routes and client accounts.
• Developed strategic frameworks to improve fleet utilization, reduce costs, and enhance on-time performance.
• Led a cross-functional team of dispatchers, drivers, and logistics coordinators.
• Built and maintained strong relationships with corporate clients, government bodies, and vendors.
• Ensured full compliance with transport regulations, safety protocols, and company policies.
• Introduced KPI monitoring systems to track productivity and drive continuous improvement.
• Managed budgeting, resource allocation, and operational reporting to senior management.

Project Manager, Operations - Travel Waljis Pvt Ltd

• Led and coordinated projects to streamline operational workflows, achieving notable efficiency gains.
• Managed cross-functional teams ensuring alignment with company objectives and customer satisfaction.
• Enhanced service standards by implementing targeted process improvements.

Assistant Manager, Operations - Travel Waljis Pvt Ltd

• Oversaw daily operations, addressing customer concerns and maintaining high service standards.
• Improved operational processes, reducing response times and increasing client satisfaction.
• Developed team capabilities through structured training and continuous mentoring.

Bachelor of Commerce - Punjab University (1994)

Intermediate (F.Sc) - BISE Lahore (1991)

Matriculation (SSC) - BISE Lahore (1989)