CLIENT RELATIONS MANAGER at PERMITFLOW (2025-10 – Present)
- Manage quarterly review meetings with clients, presenting performance insights and growth opportunities.
- Hire, train, and coach SDRs to strengthen outreach and pipeline generation.
- Oversee customer success operations, ensuring high client satisfaction and retention.
- Develop and execute content strategies, including A/B testing for outbound messaging.
- Own CRM management, reporting, segmentation, and workflow optimization.
- Coordinate with BD, Marketing, and Product teams for tailored partner solutions.
- Identify upsell and cross-sell opportunities.
- Support BD activities across GCC, EU, and North America.
SALES OPERATION CONSULTANT at PERMITFLOW (2025-01 – 2025-10)
- Coordinated workflows for Amazon, Walmart, and Sargenti.
- Liaised with engineering and compliance teams for faster documentation cycles.
- Developed data systems, reducing turnaround time by 15%.
- Supported workflow automation initiatives.
- Oversaw compliance, documentation, and audit tracking.
SENIOR INSIDE SALES ASSOCIATE at MRS GROUP (2021-02 – 2024-08)
- Achieved 37% growth across Pakistan and the UAE.
- Worked with major clients, including Swvl and Dubai Police.
- Created market penetration strategies, opening two new regions.
- Built automated KPI dashboards.
- Collaborated with marketing and product teams on launches.
- Conducted industry and competitor research across EMEA.
