Agency Relationship Specialist at DesignRush (2022-11 – Present)
- Successfully onboarded 2,000+ digital agencies over 3 years, managing the full onboarding lifecycle from initial outreach to account activation.
- Serve as the primary point of contact for agency partners internationally, ensuring consistent engagement, satisfaction, and long-term retention.
- Coordinate communications and account updates for a large agency portfolio, maintaining accurate records and ensuring timely follow-ups.
- Support agency partners through proactive outreach, addressing inquiries and resolving concerns to strengthen long-term partnerships.
- Maintain organized documentation and communication logs using HubSpot to ensure alignment and transparency with agency clients.
- Utilized ClickUp to assign and track agency-related tasks across internal teams, ensuring accountability and timely resolution.
- Collaborate with internal teams to ensure smooth service delivery and resolve operational issues promptly.
Collections Specialist at Motive (ex-KeepTruckin) (2021-11 – 2022-11)
- Managed end-to-end payment recovery for US and Canadian customer accounts via phone and email, consistently meeting collections targets.
- Resolved billing inquiries, payment declines, and account disputes using Salesforce and Zuora, improving customer satisfaction and recovery rates.
- Investigated and reconciled invoices, payments, refunds, chargebacks, and credits across customer accounts to ensure data accuracy.
- Reviewed and recommended improvements to collections SOPs, supporting process efficiency and compliance.
- Ensured accurate month-end close procedures and provided timely collections reporting and forecasting to management.
- Collaborated cross-functionally with Sales, Customer Success, and Finance teams to resolve outstanding balances and prevent churn.
Sales Support Executive at Evertise Digital (2021-04 – 2021-11)
- Conducted outreach to international clients for content marketing and press release distribution services via social media platforms and live chat on the Evertise website.
- Managed and updated sales pipeline data to track leads and client interactions across outreach campaigns.
- Facilitated link building through guest posting by helping clients get their articles published on required news platforms, leveraging access to multiple established media outlets.
- Provided proactive client support throughout the sales process, ensuring transparency, clear communication, and a smooth experience from initial contact to closure.
- Supported key sales planning operations and identified process improvements to drive greater efficiency and effectiveness.
Sales Engineer at Meritorious Business Solutions (Pvt) Ltd. (2018-08 – 2021-04)
- Drove sales and marketing of medical laboratory products including rapid test devices and chemical reagents across assigned accounts.
- Managed client inquiries, developed project scope understanding, and coordinated internal responses to customer needs.
- Submitted monthly reports including booking forecasts, sales highlights, and CRM entries to management.
- Contributed to sales engineering effectiveness by identifying issues and recommending actionable solutions.
