Zain Saith
Team Lead
Talent
Sheikhupura DistrictMember since September 19, 2026
Ticket Management & ResolutionNOC ticketsNew Connection ActivationFTTH/FiberCPE installationLine provisioningField Team CoordinationRoute planningTAT maintainNetwork TroubleshootingPONONTSignal issuesLoSSLA & TAT ManagementMS-OFFICE ExcelManagement SkillsGPON-NetworkCRM
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Ticket Management & ResolutionNOC ticketsNew Connection ActivationFTTH/FiberCPE installation
About
To enhance my skills through passionate, challenging, career oriented and motivational tasks by working in a dynamic environment in pursuit of a good profession. And proving myself as a Factotum and an Asset in the Organization I work and in the perpetual pursuit of Success.
Experience
Team Lead at StormFiber Company (2022-11 – Present)
Received award & Certificate from Storm Fiber Company on best performance. Managing 30 Members of access team and working on GPON-Network.
- Lead a team of 30 technicians & NOC agents handling 80+ tickets daily with 95% SLA closure
- Managed 300+ new FTTH connections/month, reducing activation TAT from 72hrs to 48hrs
- Coordinated field operations, resolved escalated fiber/OLT issues, and trained 6 new staff
- Maintained CRM ticket logs, tracked KPIs like FCR, AHT and improved team CSAT by 20%
Education
Matriculation – BISE Lahore (2015)
ICS – BISE Lahore (2017)
2 year degree program in Information Technology – GCUF (2019)
Skills
Team Lead
