Zain Shah

To develop into a highly skilled and versatile e-commerce professional by continuously expanding my expertise in online business management, digital marketing, customer service, product optimization, and e-commerce operations. I aim to take on greater responsibilities, strengthen my professional capabilities, and contribute to the growth, efficiency, and long-term success of the organization while building a progressive and rewarding career in the e-commerce industry.

Etsy Store Manager - Nova Agencies

(2025-07 - 2026-08)

As an Etsy Store Manager, I managed the daily operations of the online store, including product listings, customer service, advertising, and order processing. I also supported store growth through product optimization and effective management of customer orders and sales activities.

• Managed daily e-commerce operations, including product listings, order processing, and store management.
• Conducted product research and market analysis to identify trends and growth opportunities.
• Optimized product listings through SEO keywords, titles, descriptions, and competitive research.
• Coordinated new product development based on customer needs and market demand.
• Handled customer communication, inquiries, custom requests, and service support.
• Managed digital marketing activities, advertisements, and promotional campaigns.
• Coordinated order fulfillment processes to ensure accuracy and customer satisfaction.
• Monitored sales performance and implemented strategies to improve store growth.

Higher Secondary School Certificate (HSSC) - General Science - St. Patrick's College, Karachi

Secondary School Certificate (SSC) - Biological Sciences - Modern Public Secondary School, Karachi