Umer Farooq
CUSTOMER SERVICE PROFESSIONAL
Talent
SialkotMember since September 24, 2026
Customer Relationship ManagementProblem Solving & Conflict ResolutionTeam CollaborationAdaptability & Time ManagementComputer Operations & MS OfficeAI Tools for File ManagementCustomer Service & Query ResolutionCommunication SkillsRecordkeeping & Basic Accounting
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Customer Relationship ManagementProblem Solving & Conflict ResolutionTeam CollaborationAdaptability & Time ManagementComputer Operations & MS Office
About
Dedicated and personable professional with three years of hands-on experience in customer service and client support. Skilled at handling customer queries, resolving issues efficiently, and maintaining strong client relationships. Comfortable using computers and modern AI tools to create, organize, and manage documents and files efficiently. Seeking to bring strong communication and problem-solving skills to a customer-focused role.
Experience
Customer Service Representative at Leopards Courier Services (2019-01 – 2022-12)
- Handled customer inquiries and complaints professionally, ensuring high levels of client satisfaction
- Coordinated with internal departments to resolve service issues in a timely manner
- Maintained accurate records of customer interactions and service requests
- Built strong working relationships with clients through clear and effective communication
Education
Diploma in Accounting – Microtech Institute
ICS in Pre-Engineering – Punjab College (2014-12)
Matriculation in Biology – City Public High School (2012-12)
Skills
CUSTOMER SERVICE PROFESSIONAL
