Junior IT Analyst - DHL IT Services
(2025-08 - 2026-06)
- Monitored Akamai WAF environments and managed real-time alert notifications to ensure proactive threat detection
- Handled incident management processes, including investigation, escalation, and timely resolution of security events
- Performed WAF IP blocking/unblocking activities and supported secure access management for applications
- Managed SSL certificate provisioning and renewal to maintain secure communication channels
- Prepared Technical Service Review (TSR) reports to track performance, incidents, and service improvements
Customer Service Specialist - JAZZ, Lahore Pakistan - Lahore, Pakistan
(2022-10 - 2023-08)
- Resolved customer queries via email using "Own & Resolve" approach
- Collaborated with Team Lead and cross-functional teams for issue resolution
- Performed root cause analysis and improved processes for efficiency
- Met SLA/KPI targets and handled escalations with timely follow-ups
Free Lancing - Lexical Computing, Brno - Brno
(2022-05 - 2023-02)
- Oversaw the management of Urdu to Korean dictionary, facilitating Urdu to English translation.
- Managed HTML coding for dictionary functionality, showing familiarity with website and intranet management.
- Facilitated Urdu to English translation, requiring technical documentation review and English proficiency.
Junior School Teacher - Allied School, Gujrat - Gujrat
(2022-01 - 2022-09)
- Designed and delivered creative lesson plans tailored to diverse learning needs
- Conducted assessments to monitor progress and refine instructional strategies
- Collaborated with parents and colleagues to support overall student development
- Organized extracurricular activities and maintained regular parent communication
