Zawwar Ahmad
Customer Serive Officer
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About
Customer serive officer dedicated towards customers and company interest, contributing to company operations as well as company profits by pitching sales products & improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques.
Utilizing exceptional organizational skills at efficiency and managing branch level general ledger accounts on daily basis and lead teams to achieve outstanding sales by targeting new clients and retaining existing one's.
Experience
CUSTOMER SERVICE OFFICER
At Bank Al-Falah LTD
11/2017 - 10/2021, Sargodha
Pakistani retail bank which is a subsidiary of the Emirati company
Abu Dhabi United Group.
Responsible for Fund transfers, RTGS and NIFT transfer also DD /Pay Order transactions processing, BC, CDR making/cancellation, payments/receipts.
Current / saving account deposits.
Reconciliation of internal account and ATM replenishment on daily basis.
Resolving the customer queries related to their account within time
Interfaced with customers to resolve problems and meet diverse needs.
Attended training to learn question-based selling techniques.
Planned and executed new strategies to increase sales.
Shared comprehensive brand and product knowledge to maximize sales.
Education
M.Com
University of Central Punjab
03/2014 - 03/2016, Sargodha, Pakistan
With a major in Accounting & Finance
