Zoya Ch

Results-driven Team Lead with 5+ years of comprehensive experience in external audit operations and reimbursement software management. Proven expertise in leading high-performing teams, managing 30+ diverse client portfolios, and ensuring compliance and accuracy across multiple financial systems. Strong track record of implementing process improvements, enhancing operational efficiency, and delivering exceptional audit outcomes. Proficient in Emburse, Certify, Nexonia, and SAP Concur platforms.

Team Lead, External Audit - Adnare

(2021-05)

• Manage and oversee external audit operations for 30+ clients across diverse industries including finance, healthcare, retail, and manufacturing sectors
• Develop and maintain strong client relationships, serve as primary point of contact, and ensure 100% client satisfaction through timely communication and quality deliverables
• Coordinate comprehensive audit planning, scope definition, and engagement timelines with multiple stakeholders to meet contractual obligations and regulatory requirements
• Prepare and present audit findings, recommendations, and compliance reports to senior management and client executives
• Lead and mentor a diverse team of 15-20 audit professionals, junior auditors, and support staff, fostering a culture of professional excellence and continuous improvement
• Conduct performance evaluations, provide constructive feedback, and develop individual growth plans to enhance team capabilities and career progression
• Deliver training sessions on audit procedures, regulatory compliance, and software systems to ensure team competency and knowledge consistency
• Identify operational inefficiencies and implement process improvements that streamlined audit procedures, reducing turnaround time by 20-25%
• Develop and maintain comprehensive audit documentation, checklists, and standardized procedures to ensure consistency and quality across all client engagements

Bachelor of Arts - BA - Punjab University (2018) Lahore