Relationship Manager at Mobilink Microfinance Bank Limited (2020-02 – Present)
Implement approved sales/service plans, ensure on-track performance, manage loan collections, and conduct loan bookings in compliance with bank policies
- Implement the approved sales/service plans to achieve growth objectives of bank by agreeing micro level sales/service delivery plans with BM
- Ensuring on track performance by conducting physical verification of the prospective clients
- Ensure proactive collection, perusal timely repayment of loans by communication with clients and ensuring hundred percent collections of loans
- Conduct loan booking in strict compliance with bank's policies, procedures, ethics, and standards
- Ensure continuous review of product and services related knowledge and recommend areas of improvement through personal/client feedback
- Help in market assessment to identify new markets / areas and review the existing market / areas for final decisions on these
- Meet internal service standards and ensure no service-related complaints are received from customers
- Report cases with intent of fraud or prospective loss to the bank in any form to his line Manager/HOD
- Facilitate in implementing internal control standards in letter and spirit
Relationship Officer at Mobilink Microfinance Bank Limited (2016-09 – 2020-02)
Implemented sales/service plans, conducted physical verifications, ensured loan collection, and managed portfolio reviews
- Implement the approved sales/service plans to achieve growth objectives of bank by agreeing micro level sales/service delivery plans with BM/RM
- Ensuring on track performance by conducting physical verification of the prospective clients
- Ensure proactive collection, perusal timely repayment of loans by communication with clients and ensuring hundred percent collections of loans
- Conduct loan booking in strict compliance with bank's policies, procedures, ethics, and standards
- Ensure continuous review of product and services related knowledge and recommend areas of improvement through personal/client feedback
- Help in market assessment to identify new markets / areas and review the existing market / areas for final decisions on these
- Meet internal service standards and ensure no service-related complaints are received from customers
- Report cases with intent of fraud or prospective loss to the bank in any form to his line Manager/HOD
- Facilitate in implementing internal control standards in letter and spirit
Relationship Officer at U Microfinance Bank Limited (2015-10 – 2016-09)
Responsible for product marketing, sales, client servicing, loan booking, and portfolio management
- Responsible for product marketing and sales, client servicing, loan booking and document processing ensuring prompt delivery and repayment of loans and providing periodic portfolio information
- Ensure 100 % recovery from the target clients
- Portfolio and account level review, problems preemption/identification, and reporting
- Provide customer service strictly in accordance with U bank standards and procedures to achieve better franchise reputation and customer satisfaction
- Proactively manage loan portfolio by gaining insight into individual customer behavior and cure account deterioration to avoid loan loss and proactively prevent fraud and assist in enhancing fraud prevention, investigation, and monitoring techniques
- Propose segment/market penetration approach to line management and implement approved Identify new target markets and opportunities to support business growth plans to achieve U bank objective
