Haris Farhan Arif

Bachelor of Business Administration Graduate majoring in Supply Chain Management with solid knowledge of procurement, logistics, customer relations, HR practices, and sales processes. Proficient in MS Office, data handling, and cross functional coordination. Professional, punctual, and committed to compliance and service quality. Eager to leverage academic knowledge and professional experience to drive business growth.

Client Relationship Executive – Certified from IFMP - EFU Life Assurance Limited

(2026-02)

• Oversaw end to end policy lifecycle management, including issuance, endorsements, and cancellations, ensuring compliance with regulatory requirements.
• Provided clients with policy updates, answered queries, and resolved concerns, boosting client satisfaction scores.
• SECP compliant certification from the Institute of Financial Markets of Pakistan (IFMP).

Operations Manager - Connect Business Process Outsource - Rawalpindi

(2023-06 - 2026-01)

• Supervised a team of sales professionals to drive operational efficiency, exceed targets, and achieve high customer satisfaction scores.
• Promoted to Branch Leader role with full responsibility for managing all sales and operations teams, branch management systems, regulatory compliance, and achievement of business KPIs
• Handled HR functions for 6 months including staff coordination, attendance tracking, and onboarding support while maintaining core operational duties.
• Awarded Certificate of Appreciation (Dec 2023) for maintaining excellent performance and service quality.

CSR - Ignite Network - Rawalpindi

(2021-02 - 2022-04)

• Led a team of sales professionals, achieving monthly targets and driving business growth through effective strategy.
• Delivered 10+ hours/week of structured training to new employees on product knowledge, sales processes, reducing onboarding time and improving team productivity.
• Maintained end to end client relationships from lead generation to policy closing.

Remote Internship - Lucky Cement Limited

(2024-05 - 2024-07)

• Joined 6 Weeks remote training sessions with Lucky Cement's management team to learn how the cement plant works.
• Learned about logistics and raw materials including how materials are sourced and delivered to the plant.
• Gained real-world understanding of the cement industry through management briefings on plant operations, GDP contribution, and market demand.

Bachelor of Business Administration - Supply Chain Management - SZABIST University Islamabad (2022 - 2026)