Behavior Therapist - Singapore International School, Lahore - Lahore
(2025-01 - 2026-01)
- Designed and implemented individualized Behavior Intervention Plans (BIPs) for children diagnosed with Autism Spectrum Disorder, ADHD, and other developmental and behavioral disorders, resulting in measurable improvements in classroom behavior and social engagement.
- Conducted structured behavioral assessments and observations to identify antecedents, behaviors, and consequences, enabling data-driven adjustments to intervention strategies.
- Delivered targeted therapeutic sessions focused on emotional regulation, communication development, and adaptive social skills, contributing to improved peer interaction and self-management in academic settings.
- Collaborated closely with classroom teachers, school counselors, and parents to ensure consistency of behavioral strategies across home and school environments, establishing unified support systems for each student.
- Maintained detailed progress notes, intervention logs, and evaluation reports to monitor treatment effectiveness, track milestones, and inform multidisciplinary team decisions.
- Provided psychoeducation to parents and caregivers, equipping families with practical tools to reinforce therapeutic goals and manage behavioral challenges in daily routines.
Junior Psychologist - General Hospital | Services Hospital | Sheikh Zayed Hospital | Jinnah Hospital | PIMH | Fountain House - Lahore
Clinical Rotations
- Conducted comprehensive psychological history-taking interviews and standardized psychometric assessments across inpatient and outpatient settings, contributing to accurate diagnostic formulations.
- Developed individualized psychological management plans for adults presenting with depression, anxiety, psychotic disorders, and psychosocial stressors, ensuring culturally sensitive and evidence-based care.
- Facilitated therapeutic sessions aimed at enhancing coping strategies, stress management, and psychological resilience in patients across diverse socioeconomic and clinical backgrounds.
- Assisted in crisis assessment and intervention protocols at psychiatric facilities including PIMH and Fountain House, supporting stabilization of patients in acute distress.
- Prepared structured case reports, progress summaries, and clinical documentation in adherence to institutional standards, contributing to continuity of patient care.
- Collaborated with multidisciplinary teams comprising psychiatrists, social workers, and nursing staff to deliver integrated, patient-centered mental health services.
Supervisor – Amazon Campaign - IBEX - Lahore
(2025-01 - 2026-01)
- Supervised a team of customer support agents handling Amazon account inquiries, order management, and post-purchase resolution, maintaining consistent team productivity and quality scores above target benchmarks.
- Monitored real-time performance metrics including AHT, CSAT, FCR, and adherence rates, generating weekly performance reports and translating data insights into targeted coaching interventions.
- Conducted structured one-on-one coaching sessions and team briefings to address performance gaps, reinforce compliance with Amazon service standards, and foster a culture of continuous improvement.
- Managed team scheduling, attendance, and workload distribution to ensure adequate coverage and optimal service delivery across peak and off-peak operational periods.
- Cultivated a supportive and psychologically safe team environment, reducing voluntary attrition and contributing to improved overall team morale and engagement.
DART Escalation Specialist – Amazon Campaign - IBEX - Lahore
(2025-01 - 2025-12)
- Served as the designated escalation point for complex customer issues unresolved at the front-line level, exercising advanced judgment and authority to provide timely, satisfactory resolutions.
- Handled high-stakes customer interactions involving account suspensions, order disputes, and billing discrepancies with professionalism and precision, consistently achieving resolution within established SLA timeframes.
- Analyzed root causes of recurring escalations and communicated systemic feedback to supervisors and quality teams, contributing to process improvements that reduced repeat escalation rates.
Customer Support Agent – Amazon Campaign - IBEX - Lahore
(2025-01 - 2025-12)
- Managed inbound customer inquiries related to order status, account access, returns, and billing, maintaining service resolution efficiency and high satisfaction scores.
- Adhered to Amazon's customer experience standards, demonstrating professionalism, empathy, and first-call resolution capabilities across diverse customer scenarios.
Supervisor – Walmart Campaign - IBEX - Lahore
(2024-01 - 2025-01)
- Led a team of customer service representatives on the Walmart campaign, overseeing daily operations, team KPIs, and quality assurance metrics to ensure consistent delivery of service excellence.
- Provided ongoing performance coaching, constructive feedback, and structured development plans to agents, driving measurable improvements in individual and team productivity.
- Monitored call quality scores, adherence to scripts, and customer satisfaction ratings, implementing corrective action plans where performance fell below defined thresholds.
- Promoted from front-line agent to supervisor based on demonstrated leadership capability, customer handling expertise, and consistent high performance.
Customer Support Agent – Walmart Campaign - IBEX - Lahore
(2024-01 - 2024-07)
6 Months
- Handled high volumes of inbound customer contacts for the Walmart account, resolving product, order, and service inquiries with accuracy and efficiency.
- Maintained consistently high Customer Satisfaction (CSAT) scores by demonstrating empathetic communication, active listening, and effective problem resolution.
- Recognized for strong performance metrics, contributing to subsequent promotion to Supervisory role within the organization.
Senior Science Teacher - Dar-e-Arqam School - Lahore
- Designed and delivered structured lesson plans for secondary-level science curriculum, integrating visual aids and interactive methodologies to enhance student comprehension and academic engagement.
- Monitored individual student progress through formative and summative assessments, providing targeted academic support to students demonstrating learning difficulties.
- Contributed to curriculum planning and resource development, collaborating with faculty members to align teaching strategies with institutional academic goals.
Teacher (Grades 6–10) - Three Star High School - Lahore
- Delivered multi-subject instruction to middle and secondary school students, developing differentiated lesson plans tailored to varied learning levels and styles.
- Fostered a positive and inclusive classroom environment, encouraging student participation and cultivating a culture of academic curiosity and achievement.
Private Home Tutor - Multiple Students - Lahore
- Provided individualized academic tutoring to students across multiple grade levels, developing customized study plans targeting each student's specific learning gaps and objectives.
- Achieved consistent improvement in student academic performance through personalized instruction, regular assessment, and structured feedback to parents.
School Counselor & Management Staff - Dar-e-Arqam School - Lahore
- Provided pastoral counseling and emotional support to students experiencing academic stress, interpersonal difficulties, and behavioral challenges, coordinating with teachers and parents to implement holistic support strategies.
- Contributed to school administration and management operations, supporting institutional governance and student welfare initiatives.
Management Staff - Al-Siddique Construction Company - Lahore
- Supported organizational management functions including coordination, documentation, and administrative operations within a fast-paced construction business environment.
