Małgorzata Mucha

Experienced Business Analyst & Project Manager with a strong domain background in banking and investment products services. Proven record of delivering client onboarding and digital transformation projects. Skilled in gathering business requirements, coordinating end-to-end system integrations and aligning stakeholders across compliance (KYC, AML, GDPR, MiFID II), sales and IT.

Domain expertise includes operational client processes, account, investment product lifecycle, and regulatory documentation. Known for a proactive approach, strong communication, and ability to translate business needs into actionable solutions. Driven by the intersection of banking, client needs, technology, and process optimization, with a strong focus on team efficiency, continuous learning, and a culture of constructive feedback.

Project Manager / IT Product Development at Sibrica Software (2022-05 – Present)

• Led IT development projects for telecommunications data solutions, managing a dedicated team to ensure seamless project execution, including end-to-end system integrations via APIs.
• Organized, planned, and communicated project status efficiently to stakeholders, fostering transparency and trust.
• Identified and mitigated potential risks, improving processes for optimal efficiency and preventing disruptions.
• Executed comprehensive project planning with meticulous tracking of progress through KPIs and metrics, ensuring timely deliveries.
• Managed project documentation to maintain compliance and facilitate streamlined administration.

Project Manager / Scrum Master / IT Product Development at Sibrica Software (2020-01 – 2022-04)

• Spearheaded projects in automotive and logistics software, focusing on delivering agile and efficient solutions.
• Strategically managed project dependencies and mitigated risks to ensure steady project momentum and success.
• Collaborated with stakeholders and teams to refine Agile practices, consistently enhancing performance.
• Monitored KPIs and Agile Metrics to boost team effectiveness and project success rates.
• Analyzed budgets and oversaw financial performance, aligning fiscal activities with project goals to maximize value.
• Led business process optimization efforts, reducing overheads and elevating financial outputs.
• Promoted open communication and strengthened team morale through effective conflict management.

Business Analyst (Wealth and Investments Expert) at PW Consulting (2019-11 – 2021-09)

• Analyzed client portfolio to maximize revenue generation through strategic relationship building and collaboration.
• Worked with departments to align service delivery with compliance standards, ensuring compliance with KYC, MIFID II, AML and GDPR regulations.
• Supported key stakeholder relationships by analyzing needs.
• Aligned service teams to ensure seamless delivery and customized solutions for clients.
• Proactively identified and managed risks, ensuring compliance with regulatory standards.

Capital Trust Manager / Process Manager (Investments Expert) at Blue Ocean Investment Group (2019-01 – 2019-10)

• Championed strategic digital transformation.
• Formulated and deployed a digitalization blueprint for financial sales and marketing processes, improving procedural fluidity and quality outputs.
• Oversaw timelines, leveraging risk management and process improvement tactics to optimize outcomes.
• Utilized data-driven methodologies to refine decision-making processes, reducing costs and enhancing financial efficiency through keen KPI assessments.

Wealth Manager (Investments Expert) at Metropolitan Group (2018-11 – 2019-12)

• Analyzed macroeconomic trends systems and financial data, enabling informed investment decisions.
• Led initiatives in financial reporting, ensuring high accuracy in revenue projections and streamlined budget planning.

Citigold Manager (Wealth and Investments Expert) at Citigroup (2014-09 – 2018-10)

• Led onboarding of clients, ensuring full compliance with KYC/CDD regulations and financial industry standards.
• Worked closely with IT teams to support end-to-end system integrations via APIs, enabling seamless data exchange and automation across banking services.
• Analyzed financial and investments profile thanks clients business requirements to tailor solutions that meet regulatory and operational needs.
• Conducted in-depth analysis of client portfolios and market trends to identify strategic opportunities that drive returns and mitigate risk.
• Analyzed consumer behavior and transaction data to improve customer service and support data-driven decision-making.
• Maintained relationships with key stakeholders, effectively communicated project progress, and aligned expectations across business, legal, and technical teams.

Postgraduate Studies in Project Management (Prince 2) – Cracow School of Business UE (2021 – 2022)

Master's Degree in Management, Finance and Controlling – Jagiellonian University (2016 – 2018)

Bachelor in Human Resources – Jagiellonian University (2013 – 2016)

2-Year IT Study in IT – CKU School Complex (2001 – 2003)