Nicolo Latino
Account Receivable Team Leader
Zatrudnij tę osobę
Wyślij ofertę pracy bezpośrednio do tego kandydata
O mnie
Accounts Receivable Team Leader with strong analytical skills, responsible for supervising the team, ensuring quality and efficiency in day-to-day operations, and supporting key supervisory and decision-making activities, while maintaining a customer-oriented approach. A proactive, results-driven, skilled in uniting diverse teams with a positive, 'can-do' attitude.
Doświadczenie
Accounts Receivable Team Lead at Accenture (2024-06– Present)
- Managing 2 markets (Dach & Benelux), with a team of 6 associates, focusing on training, performance evaluation, and professional development
- Coordinate month end close reports, cash flow forecast and SOX control activities
- Optimizing cash flow, improving process and managing to resolve attrition with client.
Senior Collections Analyst at Accenture (2022-04 – 2024-05)
- Analyzing payments history, negotiating payment plans, resolving billing disputes and creating credit notes. (Italian market)
- Taking care of end month financial closing reports, cash forecasting and SOX control activities
- Collaborating with different departments to ensure a timely order release schedule.
Technical Customer Support at Conectys (2021-04 – 2022-03)
- Provided telephone and online customer support for 4 brands, in Italian language
- Responding to customer technical requests, complaints and finding solutions, met and exceeded goals for calls
- Managed a high-volume workload and challenging cases while still delivering first-class customer service.
Customer Care Advisor at Sitel Poland (2020-10 – 2021- 03)
- Provided telephone and online customer support for 10 brands
- Responding to customer complaints and finding solutions, met and exceeded goals for call waiting and complaints resolution times.
Restaurant Manager at Gates Hospitality (2016-06 – 2020- 07)
- Managing a team of 45, in a very multicultural environment
- Responsible for all the restaurant functions and staff scheduling
- Coordinating and organizing big events.
Wykształcenie
Diploma in Hospitality in Hospitality – Arcivescovile (2010-06)
