Sean Eisner

Localization Project Manager with 16 years of end-to-end project management experience across marketing, medical, pharmaceutical, government, educational, and technical content. Served as Team Lead for a three-PM team responsible for the company's highest-revenue account ($1.3M annually), delivering a 60% productivity increase through workflow redesign and semi-automation while reducing operational costs by 24% through strategic vendor allocation and rate negotiation. Experienced in memoQ, Phrase, and Plunet, with a strong file engineering background and TMS troubleshooting experience.

Managed the full client lifecycle from pre-sales scoping through onboarding, including custom workflow design, translation asset migration, and TMS configuration. Built and maintained Power BI dashboards to support leadership reporting and operational decision-making. Trained 50+ project managers on TMS configuration, file preparation, localization best practices, and quality assurance processes, including multiple department-wide training programs.

Technical Project Manager at LinguaLinx Language Solutions (2017-04 – Present)

• Developed and implemented the company's machine translation and post-editing service, which reduced average turnaround time by 22% and production expenses by 28%.
• Evaluated multiple TMS platforms, recommended Phrase TMS, and drove key phases of the memoQ-to-Phrase transition, including TM and term base transfer, Plunet API integration, and training for 21 project managers
• Administered Plunet across approximately 25 custom client configurations, including document and email templates, quote, order, and job workflows, API connections, reporting, and user permissions
• Configured fully- and semi-autonomous Plunet workflows using memoQ and Phrase integrations for multiple clients, enabling project kickoff of customer requests outside of business hours without manual handling.
• Developed a Python application with a graphical user interface using AI-assisted coding tools to automate IEP record matching and data entry for the company's largest educational client, replacing an AI agent approach due to student data privacy concerns and saving the account manager 30 minutes per day
• Built a Python script using AI-assisted coding tools to automate bulk translation asset export and import across six Loco TMS projects covering up to 22 languages each, replacing a manual per-file process and saving approximately 25 minutes of PM time per two-week cycle
• Developed and maintained six Power BI dashboards using Plunet data outputs and internal spreadsheets, giving leadership real-time visibility into work volume, operational profit margins, on-time delivery, project rework, customer feedback, vendor allocation and KPI tracking
• Managed file engineering for all technically complex projects, including websites, CMS integrations, and non-standard workflows, while also managing full file preparation for own project portfolio
• Revised internal workflows and rewrote quality management documentation as part of a cross-functional team that achieved ISO 17100 certification

Project Manager (Contract) at Amplexor International (2016-10 – 2017-03)

• Managed a multilingual regulatory compliance audit for a major pharmaceutical client, overseeing the review of 1,000+ product labels across 8 countries in 7 languages, coordinating a team of 16 linguists and reviewers
• Monitored ongoing label revisions throughout the audit to ensure all reviews were conducted against the most current approved versions, reducing exposure to compliance findings based on outdated content
• Identified and escalated discrepancies between EMA submissions and on-label verbiage, documenting ambiguities for client review and ensuring regulatory alignment before project close
• Delivered the engagement 2 weeks ahead of schedule and 22% under budget

Team Lead / Senior Project Manager at LinguaLinx Language Solutions (2010-06 – 2016-08)

• Increased team productivity by 60% within the first three months by redesigning workflow, eliminating duplicate data entry, and building a semi-automated system using a custom Excel workbook template and mail merges; also reduced operational costs by 24% through strategic vendor allocation and rate negotiation
• Onboarded and managed a state government client requiring up to 46 languages and 50+ daily translation requests from hundreds of case managers, maintaining a 99.8% on-time delivery rate over four years; late deliveries involved difficult-to-source language pairs
• Managed $8.4 million in revenue over a six-year tenure, including a multinational marketing account spanning 23 European and 5 North American languages
• Led end-to-end project delivery across marketing, medical, pharmaceutical, automotive, education, and government sectors, covering scope, quotes, budgets, scheduling, risk, quality assurance, and invoicing
• Directly managed a team of three project managers while coordinating translators, editors, proofreaders, DTP vendors, and voice-over providers across all active accounts
• Maintained translation memories, terminology databases, glossaries, and style guides to support quality and consistency across accounts
• Onboarded new clients by gathering requirements and designing custom delivery workflows, including translation memory creation through bilingual file alignment and term base development via keyword harvesting

Account Manager at Market Force Information (2006-09 – 2010-06)

• Coordinated monthly inventory replenishment and merchandising services for a prepaid phone and gift card company across 6,000 stores, managing project planning, field team instructions, reporting forms, completion tracking, client communications, scheduling, and warehouse coordination
• Led a nationwide branding rollout across 6,000+ discount store locations, achieving 90% completion within two weeks and full completion within six weeks; stores requiring additional time were in remote locations with limited field resources, resolved by coordinating travel from surrounding areas
• Received the 2010 Market Force Information Values Award, a company-wide recognition given annually to one employee for outstanding commitment to company values

Accounting and Finance – Rochester Institute of Technology (2001 – 2005)