Youssef Allam

A dedicated Travel Consultant at BCD Travel with 3+ years of experience in aviation industry, I bring a strong passion for creating seamless and memorable travel experiences for clients. With a keen eye for detail and a customer-first mindset, I specialize in tailoring travel solutions that align with individual preferences and business needs. As well Skilled in handling queue operations including sorting, placement, and auditing through commands such as QSORT, QEP, and QC, ensuring efficient task routing and timely booking updates.

Proven ability to manage high volumes of travel requests while maintaining accuracy, optimizing workflow, and enhancing customer satisfaction

• Develop client needs budget and interview process that enhance the ability to understand client requirements and led an increase in customer satisfaction 
• • Network with representatives of airline, hotel chains and tourist attractions and other destinations to create deals that saved clients average per trip.
•  • Managed an efficient workflow to ensure exceptional customer service
• Monitor and maintain queue integrity by regularly auditing queue counts (QC) and removing outdated or duplicate PNRs (QR) to optimize system performance. 
• • Collaborate with internal teams to develop queue workflows that align with business priorities and service level agreements (SLAs)

BACHELORE OF AVIATION MANAGEMT AND QUALITY STUDIES | NOVEMBER 23 | POLAND, RZESZOW