Bengie Rey

Provide strong customer management and personal skills for business development. At the same time, acquire new experiences for my professional and work development. Lead customer support teams and improving service delivery.

Develop customer service protocols, hanle complex inquiries, and implement training programs. Known for increasing customer satisfaction, effective team management and process improvements. Eager to bring my leadership skills and customer-focused approach to a dynamic organization aiming to enhance its customer experience.

Customer Service Representative in Call Center at MCS (2023-11 – 2025-12)

• Interact with customers, resolve issues, record information, educate customers, meet performance metrics, collect feedback and enhance customer satisfaction and loyalty.

Cashier Supervisor at Econo (2023-04 – 2023-11)

• Oversee cashier team operations, manage schedules, evaluate performance, handle customer service, ensure operational efficiency, complete administrative tasks, solve problems, maintain safety and security, provide team support.
• Crucial for checkout process efficiency, customer satisfaction, and staff performance

Product Builder at Boston Scientific (2018-09 – 2020-02)

• Develop manufacturing processes, quaity control, equipment maintenance, machine operation and setup, among others.

Administrative Case Reviewer at Innovations MT Services (2017-07 – 2018-07)

• Communicate with radiologist, monitor transcriber status, provide validated transcriptions, call handling, improve customer satisfaction, report issues, among others.

Associate Degree in Criminal Justice – American University (2010)

High School Diploma – Juan Quirindongo Morel High School (2007)