Carmen Rivera

Administrative professional with extensive experience supporting housing operations, facilities and maintenance coordination, purchasing, vendor follow-up, document control, audit and inspection readiness, and Disaster Recovery/business continuity. Skilled in maintaining accurate records, tracking open actions through completion, coordinating across teams and vendors, and supporting compliance-focused operations in deadline-driven environments.

Administrative Assistant at Atrium Management Services, Inc. - Égida Colegio de Abogados (2021-09 – Present)

• Coordinate day-to-day administrative operations supporting maintenance, purchasing, vendor follow-up, resident services and document control.
• Prepare and track purchase orders, payment requests and quotations; follow up with vendors and accounting through completion.
• Maintain service-order, equipment, maintenance and inspection records; review open items and follow up on required corrections through closure.
• Support regulatory compliance and audit/inspection readiness for HUD NSPIRE and Management and Occupancy Reviews (MOR), including documentation control and corrective-action follow-up.
• Support emergency preparedness, Disaster Recovery and business continuity through contingency planning, vendor/maintenance coordination and recovery follow-up before, during and after emergency events.

Administrator - Professional Services at All In One Management (2019-01 – 2021-12)

• Managed condominium administrative operations across maintenance, occupancy, accounting and resident services; coordinated vendors, payments, deposits and invoices.

Administrative Assistant at Atrium Management Services, Inc. - Ciudad Universitaria / Housing Communities (2013-01 – 2019-12)

• Supported Section 8 housing operations, including annual recertifications, applicant interviews, EIV reports, agency monitoring, petty cash, payments, deposits and resident documentation.

Secretary at Cooperativa Jardines de Valencia / Inn Capital Partners (2011-01 – 2012-12)

• Coordinated front-office and administrative support, including service requests, rent collection and balancing, correspondence, payment requests and meeting logistics.

IT Services Coordinator at Interactive Systems / Triple-S (2006-01 – 2010-12)

• Received, classified and assigned internal client requests; maintained daily client communication and coordinated follow-up with programmers and management.
• Supported system implementations, quality testing, new projects and audits.
• Supported Disaster Recovery testing for the claims area by coordinating client participation during test cycles, confirming system response with users and communicating results to the project team.

Associate Degree in Executive Secretarial – ICPR Junior College

B.A. in Elementary Education (4th-6th) – Universidad Metropolitana