Christian Mont

Versatile gaming and operations professional with hands-on experience supporting arcade and entertainment environments through equipment troubleshooting, electronic machine installation, preventive maintenance, systems/data work, pricing administration, payroll support, inventory and merchandise control, cash handling, logistics, and team supervision. Strong background in solving operational problems quickly, coordinating equipment moves and installations, and keeping high-volume locations running efficiently. Bilingual in English and Spanish, with technical training in refrigeration and more than 100 university credits in Biology.

Operations Manager - VenuPlus Inc. — At The Pier Arcade

(2022-01)

• Lead day-to-day arcade operations, coordinating staff, schedules, customer service, cash controls, and operational priorities.
• Troubleshoot, repair, prepare, and maintain arcade machines, electronic equipment, and supporting systems to minimize downtime.
• Install, configure, relocate, and deploy electronic machines and equipment; coordinate transportation, placement, setup, and operational readiness.
• Perform data and system-related tasks, maintain operational records, and support accurate reporting and administrative processes.
• Manage pricing administration, merchandise/inventory controls, payroll-related processes, and other administrative functions.
• Coordinate preventive maintenance and respond to technical and operational issues in a fast-paced gaming environment.
• Handle unexpected equipment, employee, and customer issues with urgency while maintaining safety, service quality, and business continuity.

Operations Associate - Walmart Inc.

(2025-10 - 2025-12)

• Supported high-volume retail operations through inventory control, internal logistics, customer service, and adherence to company procedures.
• Worked efficiently under time-sensitive conditions while maintaining safety and operational standards.

Customer Service / Technical Operations - CTM Group Inc.

(2021-04 - 2022-12)

• Provided customer service while supporting equipment preparation, preventive maintenance, and operational readiness.
• Performed basic troubleshooting and helped maintain electronic equipment and work areas for reliable daily operation.
• Handled petty cash and supported administrative and operational tasks.

Customer Service / Arcade Operations - Namco Time Out

(2019-08 - 2021-03)

• Supported arcade operations in a fast-paced entertainment environment, including cash handling, customer service, and problem resolution.
• Assisted with equipment readiness and day-to-day operational needs to maintain a positive customer experience.

Cook / Server / Assistant Manager - Faccio Pizza

(2012-01 - 2018-05)

• Supervised employees, reviewed schedules, controlled inventory, and supported daily restaurant operations.
• Maintained service quality and efficiency in a high-volume environment while resolving customer and operational issues.

Refrigeration Technician Assistant - Escuela Vocacional Antonio Lucchetti

(2010-08 - 2011-05)

• Assisted with diagnosis, repair, and preventive maintenance of technical equipment and refrigeration systems.
• Developed foundational skills in electrical/mechanical troubleshooting, maintenance, and safe equipment handling.

Biology - Universidad Pontificia Católica de Arecibo

High School Diploma & Refrigeration Technician Program - Escuela Vocacional Antonio Lucchetti (2011-05)