Christopher Rivera Valencia

Operations and customer-focused professional with 10+ years of experience leading high-volume automotive and insurance-related operations. Experienced in workflow coordination, customer relations, claims support, warranty processes, operational reporting, and process improvement. Trusted to oversee dealership operations in the absence of the Service Manager, including service workflow, customer escalations, warranty-related matters, and operational decision-making.

Recognized for leadership, organization, accountability, and ability to maintain efficient operations in fast-paced environments.

Parts Manager at Hyundai de Rexville (2020-06 – Present)

• Lead and coordinate daily dealership parts operations while working closely with service advisors, technicians, management, and customers.
• Trusted to oversee dealership service operations in the absence of the Service Manager, including workflow coordination, customer escalations, warranty-related matters, and operational support.
• Manage high-volume customer communication and maintain strong client relationships by resolving issues efficiently and professionally.
• Supervise staff performance, inventory management, workflow efficiency, and operational processes to support smooth daily operations.
• Identify operational bottlenecks and implement process improvements to increase productivity, organization, and customer satisfaction.
• Recognized for contributing to Hyundai Parts Department growth in Puerto Rico in 2021, 2023, and 2025.

Accounting Manager at First Warranty Auto Service (2014-06 – 2020-03)

• Managed operational reporting, budgeting, account reconciliation, and expense analysis for a high-volume automotive warranty business.
• Coordinated claims-related documentation, customer account follow-up, payment tracking, and administrative workflow processes.
• Prepared financial and operational reports while supporting management with business decisions, forecasting, and process improvement initiatives.
• Maintained organized records, monitored receivables, and ensured accuracy in customer accounts, documentation, and reporting.
• Collaborated with internal teams to improve operational efficiency, customer response times, and workflow organization.

BBA in Accounting & Audit – Inter American University of Puerto Rico - Bayamon (2015)