Ediel Rodríguez

Customer service and retail professional with over five years of experience in hospitality, team supervision, and fast-paced retail environments. Skilled in customer engagement, sales support, inventory management, and delivering high-quality service experiences. Recognized for strong communication, problem-solving abilities, leadership, and maintaining professionalism under pressure.

Sales Associate at Foot Locker (2024-08 – Present)

• Provide exceptional customer service by assisting customers with footwear, apparel, and accessories selections.
• Maintain organized and visually appealing merchandise displays to improve the shopping experience.
• Process cash, credit, and return transactions accurately in high-volume retail environments.
• Promote current sales, loyalty programs, and product recommendations to increase customer engagement and sales.
• Support inventory management, stock replenishment, and daily store operations.

Guest Service Supervisor at Southworth Club (2023-06 – 2024-07)

• Supervised guest services to ensure personalized and high-quality customer experiences.
• Coordinated team operations to improve efficiency and service performance.
• Resolved guest concerns professionally while maintaining company standards.

Housekeeping Supervisor at Walt Disney World (2021-08 – 2023-05)

• Led housekeeping teams in a high-volume resort environment while maintaining exceptional quality standards.
• Resolved guest concerns efficiently to ensure satisfaction and positive guest experiences.
• Conducted quality inspections to verify rooms met company standards before guest arrival.
• Trained and mentored team members to improve performance, accountability, and teamwork.

Merchandise Associate at Walt Disney World (2019-03 – 2021-05)

• Delivered exceptional customer service in fast-paced retail environments.
• Managed inventory, restocking, and merchandise organization.
• Processed cash and credit transactions accurately while maintaining excellent customer interactions.

High School Diploma – Harmony High School