Ninoshka Cantellops

Customer Service Supervisor and Airline Operations professional with 7+ years of experience supporting domestic and international airline passengers in fast-paced airport environments. Proven ability to deliver exceptional customer service, resolve travel issues, verify international travel documentation, coordinate boarding operations, and ensure compliance with TSA and airline regulations. Recognized for strong communication skills, bilingual fluency, teamwork, and commitment to passenger satisfaction.

Customer Service Supervisor at GMD Airline Services (2018-06 – Present)

Supervise and coordinate customer service activities, supporting agents and ensuring efficient passenger service and operational compliance.

• Provide customer service and passenger support for multiple domestic and international airlines.
• Process passenger check-ins, baggage acceptance, and travel documentation verification.
• Coordinate boarding operations, gate announcements, flight paperwork, and arrival procedures.
• Assist passengers with reservations, rebookings, cancellations, and travel disruptions.
• Support international arrivals and customs processing while maintaining regulatory compliance.
• Deliver wheelchair assistance, unaccompanied minor (UNMR) escort services, and baggage support.
• Collaborate with airline leadership and operations teams to ensure efficient service delivery and passenger satisfaction.

Customer Service Representative / Baggage Agent at Copa Airlines (2021-09 – Present)

Customer Service Agent / Baggage Agent at Iberia Airlines (2020-08 – 2023-12)

Customer Service Representative at Caribbean Airlines (2024-07 – 2025-03)

Customer Service Representative at Air Transat (2023-12 – 2024-04)

Customer Service Representative / Baggage Agent at Condor Airlines (2018-06 – 2019-12)

Airframe & Powerplant (A&P) Technician Program in Aircraft Maintenance – Caribbean Training Institute (2026-01)

Avionics Technician Program in Avionics – Caribbean Training Institute (2026-01)

Bachelor of Arts in Psychology – Universidad del Este (UAGM)