Hermell Lopez

Customer Service Specialist

Talento

HC 3 Box 35514, San Sebastian, PR 00685Miembro desde 6 de julio de 2026

Proficient in basic office software and toolsBilingual: Spanish and EnglishExcellent verbal communication and active listening skillsAbility to work under pressure and meet company goalsEffective conflict resolutionStrong multitasking skills in fast-paced environments

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Sobre mí

Handled inbound and outbound calls from veterans and healthcare providers regarding medical evaluations. Verified and authenticated callers' identities before discussing confidential information. Provided clear information about medical examinations, VES processes, policies, and procedures.

Experiencia

Call Center Agent - Veteran Evaluation Services - Capitol Bridge - Isabela, Puerto Rico

(2023-10 - 2025-12)

Handled inbound and outbound calls from veterans and healthcare providers regarding medical evaluations.
Verified and authenticated callers' identities before discussing confidential information.
Provided clear information about medical examinations, VES processes, policies, and procedures.
Maintained a high level of empathy, professionalism, and confidentiality when assisting veterans.

Team Lead - Universal Parks & Resorts - Orlando, FL

(2022-01 - 2023-03)

Trained employees in sales, camera operations, customer service skills, and company policies and procedures.
Delivered high-quality customer service and motivated team members to achieve performance goals.

Customer Service Associate - Walgreens Inc. - Orlando, FL

(2020-01 - 2021-12)

Provided cashier services, processed customer purchases, merchandise exchanges, refunds, and other related duties.
Assisted customers while maintaining excellent service standards.