Jorge Torres Amaya

Bilingual (English/Spanish) customer service professional with extensive experience supporting clients, leading sales processes, and working in fast-paced, complex, and high-volume environments. Strong background in customer assistance, product guidance, inventory support, and service coordination. Recognized for reliability, patience, teamwork, and professional conduct. Seeking a Store Associate role focused on member service, store operations, and customer support.

Customer Service & Sales Support - Benchmark Technologies - Puerto Rico

(2014-01)

• Assisted customers with product selection, questions, and service support in English and Spanish for networks, security, phone systems, and IT infrastructure for businesses.
• Provided accurate product/services information and guided clients through purchasing decisions.
• Supported inventory tracking and product organization in a fast-paced environment.
• Assisted with onboarding and training of new team members.
• Maintained clean, organized workspace and professional customer-facing appearance.

Customer Service & Account Support as Cisco-certified technology integrator providing communication and network solutions - OpenLink PR - San Juan, PR

(2011-01 - 2014-12)

• Supported customer service processes for enterprise clients.
• Assisted in order coordination and service fulfillment.
• Communicated with customers in English and Spanish.
• Contributed to improved customer satisfaction and issue resolution.
• Achieved sales quota by presenting product portfolio.

Regional Sales Roles - NextiraOne - U.S., Latin America & Caribbean

(1998-01 - 2004-12)

• Supported multinational operations generating regional sales impact.
• Managed customer accounts across Colombia, Ecuador, Puerto Rico, and Dominican Republic.
• Contributed to $5M inventory reduction project in 6 months.
• Supported million-annual LATAM operations revenue.
• Assisted enterprise clients with order processing, service coordination, and follow-up.
• Worked in high-volume international customer service environment.

Sales & Customer Support - Solunet Corporation - Puerto Rico & Caribbean

(2005-01 - 2007-12)

• Supported customer accounts and order coordination.
• Assisted with product distribution and service logistics.
• Helped maintain inventory accuracy and customer communication.

Bachelor of Business Administration - Marketing - University of Puerto Rico