Lyann Irizarry

I have more than 20 years-of experience in sales, marketing and health industry. This is a great value when in-marketing we are addressing our Buyer's Persona starting in the-awareness stage, working SMART and helping the customer on this journey. The key is to be a good listener and to know your customer.

Also I have been successful in delivering sustainable revenue and-profit gains in competitive markets. Well-versed in leading staff and mentoring with experience instilling motivation and promoting teamwork.

SALES EXECUTIVE - MMM MEDICARE ADVANTGE

(2008-01 - 2012-12)

Drive Medicare Advantage plan membership.

• Organizing community seminars
• Generating leads
• Managing, closing sales while strictly adhering to CMS compliance regulations

CORPORATE ACCOUNT EXECUTIVE - CLARO

(2012-01 - 2015-12)

• Managing business-to-business (B2B) relationships, selling telecommunications solutions, and driving revenue
• Identify, qualify and pursue new business opportunities
• Manage the entire sales process from initial outreach, needs analysis to pitching solutions and closing deals
• Serve as a trusted advisor to key decision-makers, maintaining regular touch points to ensure long-term retention and satisfaction

CORPORATE ACCOUNT EXECUTIVE - COMCAST

(2015-01 - 2017-12)

• Track sales metrics, forecast future sales and maintain and accurate records in Customer Relationship Management (CRM) software(eg., Salesforce)

FINANCE AND LEASING MANAGER - AL HENDRICKSON TOYOTA

(2017-01 - 2019-12)

• Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties
• Complete explanation of manufacturer and dealership service procedures and policies
• Give training to new hires and help them as a guidance

BUSINESS ACCOUNT EXECUTIVE - DEX IMAGING

(2020-01 - 2021-12)

• Develop strong relationships with customers connecting with key business executives
• Answer client queries and identify new business opportunities among existing customers
• Collect market data to present a proper solution to the customer
• Sales of printers and copiers

Business Account Executive - ATLANTIC BROADBAND

(2020-01 - 2021-12)

• Develop marketing strategies to sell products to existing customers and new ones
• Search or new customers via phone, door knocking, referrals
• Optimize information obtained to full customers needs

PLAN BUILD REPRESENTATIVE - HUMANA

(2021-01 - 2021-12)

• Data entry, CSG, health edge, Cwas
• Analyze and maintain required changes for existing health plans driven by market product design, legislative and regulatory needs
• Determine required system changes to support new products, services, or efficiencies through design, test, and implementation stages
• Daily review of claim pending reports to correct Computer Science Cooperation/CarePlus Health Plans' Internal (CSC) system issues

Claims Representative 3 - HUMANA

(2023-01 - 2026-12)

• Make complex claim decisions by leveraging deep knowledge of policies, procedures, and regulations
• Advanced administrative tasks such as interpreting provider data and applying CPT/ICD codes
• Strong system skills (Microsoft Office, claims systems like CAS/MTV) are essential, along with discretion and often bilingual ability (English/Spanish)
• Work under limited supervision in a detail-oriented, high-volume environment, often remotely
• Train new team members and assist

Master in Science - Universidad del Sagrado Corazon

BA Marketing - Marketing - Universidad del Sagrado Corazon

Bachelor's Degree in Business Administration - Business Administration - University of New York (2018-01 - 2019-12)