Ninoshka Henriquez

Detail-oriented Administrative Professional with strong experience in office support, customer service, and operations within fast-paced environments. Skilled in document management, scheduling, reports, and client communications. Proven ability to multitask, maintain confidentiality, and provide high-quality administrative support.

Bilingual: Spanish (Native), English (Intermediate).

Sales Assistant at GR Hospitality Consulting (2026-01 – Present)

• Provide executive administrative support to the sales team
• Manage business proposals, contracts, and corporate communications
• Track client inquiries and follow-ups
• Prepare reports and business documents

Front Desk Team Lead & Sales Agent at The Wave Hotel Condado (2024-01 – Present)

• Supervise daily front desk operations and staff
• Manage reservations, audits, and administrative reports
• Maintain records, documentation, and inventory controls
• Train new employees and resolve customer issues
• Conduct group sales prospecting and client follow-ups
• Prepare proposals and manage service contracts
• Provide administrative support to management
• Handle problem resolution in high-pressure situations
• Utilize systems: Cloudbeds, HotelKey, Room Master, Amadeus, Cvent

Front Desk Agent at The Wave Hotel Condado (2021-01 – 2024-01)

• Managed check-ins and check-outs efficiently
• Delivered high-quality customer service
• Handled phone and email communications
• Maintained inventory and operational records

Customer Service Representative at KFC (2019-01 – 2021-01)

• Managed cash register and customer transactions
• Provided fast and friendly customer service
• Supported daily operations

Service Representative at Kmart (2018-01 – 2019-01)

• Processed sales, returns, and exchanges
• Maintained floor inventory and assisted customers

Bachelor's Degree in Nursing – Universidad Ana G. Méndez (2023-01)

Program in Accounting Assistant – Esc. Vocacional Tomás C. Ongay (2018-01)