Clinical MTM Pharmacist - Humana Health Plan - San Juan, PR
(2015-01 - 2025-01)
Served as one of the designated Medication Therapy Management (MTM) Pharmacists for Humana's CMS 5-Star rated Medicare Advantage plan, supporting a population of over 37,000 beneficiaries across Puerto Rico. Specialized in managing medication regimens for complex patients with multiple comorbidities. Delivered personalized pharmacologic recommendations through patient-centered communication and written followups.
Utilized Genesys
Cloud and INSPIRE Platform System for patient EHR, prescription updates and follow up letters.
- Designed and implemented internal training sessions on clinical guideline updates for Humana pharmacists, delivered via Zoom and PowerPoint presentations. Adopted as a departmental standard.
- Proposed, initiated, and led the development of pharmaceutical content for the Humana RxMentor Bulletin, a biannual publication targeting pharmacists and pharmacy technicians within Humana.
- Conducted virtual seminars on health and medication topics for Humana patients via Zoom, providing education on safe medication use, chronic disease management, and preventive care.
- Conducted structured Q&A assessments to evaluate patient understanding and capacity for proper medication administration, particularly in individuals managing complex conditions such as diabetes (including insulin use), hypertension, asthma, and chronic kidney disease. Performed thorough medication reconciliation to ensure safety, minimize adverse interactions, and improve therapeutic outcomes.
- Achieved an annual rating of 4.5 stars out of five for Humana, thanks to the quantity and quality of interventions (CMR) performed with Medicare patients.
- Initiated timely referrals to Case Management and Enrollment Services, improving access and coordination of comprehensive care.
- Achieved a patient satisfaction quality score of 97.9%, recognized as top-performing MTM pharmacist among peers.
Staff Pharmacist & MTM Program Leader - Walmart Pharmacy - Mayagüez, PR
(2006-01 - 2015-01)
Served in dual role as Staff and MTM Pharmacist. Led the implementation and expansion of Walmart's Medication Therapy Management (MTM) program across Puerto Rico. Managed high-volume prescription fulfillment. Ensured pharmacy compliance with regulations and company policies.
- Supported the pharmacy manager in creating efficient procedures and assigning roles.
- Dispensed medications safely, educated patients on their use, and managed pharmacy inventory, including controlled substances.
- Communicated with physicians for prescription verification.
- Maintained a safe, efficient environment while assisting multiple pharmacy technicians to fill over 1,500 prescriptions
- Provided customer service to internal and external customers, including meeting quality standards for services and evaluating customer satisfaction.
- Participated in Walmart's island-wide MTM medication adherence program.
- Spearheaded community outreach and education initiatives, including coordinating health fairs, patient education sessions public housing outreach, and Walmart discount awareness programs.
- Provide patient education on vaccines and its importance in collaboration with the Puerto Rico Department of Health.
- Mentored and supervised PharmD students and pharmacy technicians, overseeing clinical rotations, scheduling, and on-the-job training to ensure adherence to best practices and regulatory standards.
Pharmacist & Pharmacy Manager - Farmacia Yagüez Inc. - Mayagüez, PR
I held dual roles as Staff Pharmacist and Pharmacy Manager, where I was responsible for dispensing medications and educating patients about their prescriptions. I also managed overall pharmacy operations and supervised fifteen (15) staff members in all human resources matters.
- Directed the dispensing of medications and provided patient counseling on prescription drugs, over the-counter products, and herbal remedies.
- Kept detailed inventory records for controlled substances, oversaw pharmacy technician performance, and organized shift schedules.
- Managed pharmacy operations, including the development and implementation of pharmacy-related software, clinical information, and computer operating systems.
- Investigated and resolved third-party payment concerns.
- Coordinated the work schedules for a 15-members team, managing absences, vacation requests, and other HR-related tasks.
- Supervised sales of general merchandise within the pharmacy.
- Ensured high levels of customer satisfaction and motivating team members to research and resolve issues.
