XoMason

Computer Science graduate with more than 12 years of experience providing full-time care and support to elderly family members while demonstrating exceptional organization, dependability, and problem-solving skills. Strong technical aptitude with experience assembling and upgrading computer systems, diagnosing and troubleshooting hardware and software issues, installing and configuring operating systems and applications, and providing technical support to resolve a wide range of computer-related problems. Additional experience in higher education through teaching and internship roles has strengthened communication, collaboration, and analytical skills.

A quick learner with a strong work ethic, excellent attention to detail, and a passion for technology, eager to apply both technical expertise and transferable skills in a professional environment.

Family Caregiver (2014-01 – Present)

• Managed all aspects of care for elderly family members, coordinating medical appointments, medication schedules, transportation, and communication with healthcare providers to ensure their ongoing health and well-being.
• Oversaw household operations, including budgeting, scheduling, recordkeeping, and the coordination of essential services, while maintaining accurate documentation and confidential information.
• Researched healthcare resources, insurance benefits, and community support services, advocating for family members and facilitating informed decisions regarding their care.
• Demonstrated exceptional organization, critical thinking, and adaptability by balancing multiple priorities, responding to changing needs, and resolving challenges with professionalism and sound judgment.
• Provided consistent, long-term support for more than 12 years, reflecting a strong work ethic, reliability, accountability, and a commitment to serving others.

Computer Center Technician at Neo Deck Holdings (2013-01 – 2013-12)

• Diagnosed and resolved hardware, software, and system performance issues by evaluating customer needs and implementing effective technical solutions.
• Developed and modified Visual Basic applications and code to support commercial projects and improve system functionality.
• Installed, upgraded, and replaced computer hardware components, including troubleshooting and repairing malfunctioning systems to restore optimal performance.
• Performed software debugging, error resolution, and system testing to identify issues, improve reliability, and ensure operational efficiency.

Computer Lab Technician Assistant at Interamerican University (2012-01 – 2013-12)

• Provided technical support for students, faculty, and staff by diagnosing and resolving hardware, software, and network-related issues in a high-volume computer lab environment.
• Installed, configured, and maintained operating systems, software applications, updates, and security programs to ensure reliable system performance.
• Assisted users with technical questions, troubleshooting procedures, and technology-related requests while delivering professional customer service.
• Disassembled, repaired, upgraded, and reassembled computer systems to diagnose hardware failures and restore functionality.

Bachelor of Science in Computer Science – Interamerican University (2014-05)