Aisosa Matthew Ojo

Customer-focused professional with hands-on experience in multi-channel support across email, chat, and phone. Consistently meet KPI targets, handle escalations calmly, and ensure every customer feels heard.

Key strengths: complaint handling, escalation management, and professional communication. MS Office proficient including Advanced Excel. Available for rotational shifts — remote, hybrid, or on-site.

Oversight Compliance Officer at Girvings Associate (2025-03 – 2026-01)

• Ensured complete customer satisfaction by handling queries promptly and professionally
• Maintained high quality standards in all client-facing interactions
• Collaborated with team members to achieve collective performance goals

Business Development Manager / Online Sales Representative at Friimarket (2025-02 – 2025-03)

• Assisted customers across multiple channels ensuring their needs were met professionally
• Built strong customer relationships through consistent and friendly communication
• Managed online inquiries and resolved issues to maintain customer satisfaction

Administrative Assistant Volunteer at Doers Upliftment Foundation (2024-06 – 2024-09)

• Coordinated daily logistics for training sessions and community outreach events
• Demonstrated reliability and punctuality in all volunteer assignments
• Maintained organised records and supported documentation for program activities

Higher National Diploma in Chemical Engineering – Delta State Polytechnic Ozoro (2020-09 – 2022-10)