Seren Ramauge

Customer-focused Agent successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective customer relations and convincing communications. Utilizes excellent organizational skill to enhance efficiency and collaborating with teams to achieve outstanding success. Reliable, successfully meet deadline, dedicated to company growth and improvements. Utilizes communication skills to build meaningful, trusting relationships that exceed client demands.

Shared Service Desk Agent - Fujitsu GDC - Lisbon

(2015-07)

• Provided timely and effective solutions based on information provided by customers.
• Increased positive customer reviews on KPA by solving complex, technical computer issues efficiently within timeframe.
• Maintained excellent team relationships by helping individuals with complex customer issues, complaints, computer malfunctions and questions.
• Provided solutions for users of and working closely via phone, email, live chat with end users.

Virtual Content Analyst - Fujitsu GDC - Lisbon

(2020-06 - 2021-02)

• Utilized practical communications skills to maintain and build positive client relationships.
• Offered thorough support knowledge aiding team assignments and deliverables.
• Interacted with teams in multiple languages and provided clarification.

Service Desk Agent, SCHNEIDER - Fujitsu GDC - Lisbon

(2016-05 - 2019-07)

• Employed excellent time-management skills to maximize completion and reducing errors.
• Customized products to meet user specifications improving customer experience.

Service Desk Agent, LIMAGRAIN - Fujitsu GDC - Lisbon

(2015-06 - 2016-05)

• Maintained excellent team relationships by helping individuals with customer issues, complaints, computer malfunctions and questions.

English Tutor - Beykent University - Istanbul

(2011-09 - 2013-09)

• Conducted student assessments to determine improvements required and development achieved, reporting findings to teachers.
• Helped underachieving students achieve academic goals by assessing educational weaknesses and finding effective teaching methods.
• Assisted students of all skill levels in
• Provided exam preparation services for SATs, GCSE, A-Level and equivalent examinations.

English Tutor - Oxford House College - London, Istanbul

(2007-09 - 2011-09)

• Conducted consultations with parents, students and teachers to determine educational weaknesses and create specialised learning plans.
• Planned educational English lessons such as book readings, grammar, spelling and language lessons.

Certificate of Higher Education - CELTA - University Of Cambridge (2005)

Master of Arts - Fine Arts - London Middlesex University (2000)