Customer Support Agent at Adecco / Médis (2025-06 – Present)
- Inbound and outbound phone contact with clients and partners; email communication; ticket management and processing; order management and follow-up; billing; creation and optimization of knowledge base articles; training of new employees; data annotation and processing; collaboration and communication with various interdisciplinary teams; critical thinking and creative problem-solving.
- Use of CRM tools (HubSpot and Freshdesk) and project management (Jira); clinical management tools (MedicineOne); external communication tools (AirCall) and internal communication tools (Microsoft Teams and Outlook); e-commerce platforms (VTEX); production and editing of public and internal content (Microsoft Word, Excel, and Loop).
Customer Support Agent at UPS (2025-03 – 2025-06)
- Inbound phone contact; email communication; shipment tracking and management; scheduling pickups; internal ticket handling, processing, and routing; translation of knowledge base articles.
- Use of CRM and interdepartmental communication tools (Salesforce and Microsoft Teams); consultation, editing, and communication of information through internal systems (Nexus Terminal, IBM Content Manager).
Interpreter at GiGroup / LanguageLine Solutions (2021-08 – 2025-03)
- Consecutive interpretation in the healthcare, social services, legal, judicial, insurance consulting, and customer service sectors.
- Active listening, note-taking, and accurate information delivery; use of ERP and HCM tools (Workday), CRM (Salesforce), and team communication tools (Slack).
Census Taker at Statistics Portugal (2021-03 – 2021-07)
- Population census, data collection and processing, mapping, and IT assistance.
- Public contact; distribution of information; use of mapping software; IT support for the population during form completion.
