Cláudia Rodrigues

I am a proactive professional who thrives on challenges. My recent experience in customer support has sharpened my ability to provide empathetic, solution-oriented communication—turning technical issues into simple solutions for users. I highly value teamwork and team-building initiatives that boost collective well-being and productivity. Beyond work, I am passionate about new cultures and gastronomy, a passion born from my culinary background that feeds my curiosity for the unknown.

Customer Support Agent at Telus International - Bulgaria Google Ecosystem Project (2025-01 – Present)

Specialized in customer support for Google products, ensuring efficient resolution of technical incidents and support requests. Managed clear and assertive communication with global users to ensure high Customer Satisfaction (CSAT) scores. Collaborated in a dynamic environment, adapting workflows to constant product updates.

• Specialized in customer support for Google products, ensuring efficient resolution of technical incidents and support requests.
• Managed clear and assertive communication with global users to ensure high Customer Satisfaction (CSAT) scores.
• Collaborated in a dynamic environment, adapting workflows to constant product updates.

Professional Course in Cooking and Pastry – Professional school Mariana Seixas (2019-09 – 2022-06)