António Ferreira

Accomplished hospitality professional with over 25 years of experience in luxury hotel operations, openings, brand repositioning, and guest experience management. Proven track record leading multidisciplinary teams, implementing international brand standards, and driving operational excellence across luxury hospitality environments.

HOTEL MANAGER at Masana Algarve, Destination By Hyatt (2026-01 – Present)

Leading the operational transition and rebranding of Masana Algarve into Destination by Hyatt, ensuring alignment with Hyatt luxury brand standards, service excellence, and guest experience objectives.

• Direct overall hotel operations, departmental planning, recruitment, and team development.
• Lead the property's successful transition and repositioning under the Destination by Hyatt luxury brand.
• Collaborate with ownership and Hyatt representatives to implement brand standards and operational requirements.
• Develop and oversee F&B and wellness concepts, service standards, and guest experience initiatives.

HOTEL MANAGER at Villas D'Água Beachfront Masana Algarve (2025-01 – 2026-01)

Provided strategic and operational leadership during the repositioning and development of the property, establishing the foundations for its future transition into a luxury international hospitality brand.

• Directed hotel operations, departmental planning, recruitment, and team development.
• Led the property's repositioning strategy, supporting its evolution toward an internationally recognized luxury hospitality brand.
• Developed operational frameworks, service standards, and procedures across all departments.
• Oversaw the creation of F&B and wellness concepts to enhance the guest experience and strengthen the property's market positioning.
• Recruited, trained, and mentored teams to deliver high service standards and operational excellence.
• Worked closely with ownership and project stakeholders to support the property's growth, brand development, and long-term vision.

DIRECTOR OF ROOMS at Governador Lisbon Hotel & Spa (2024-01 – 2025-01)

Directed the Rooms Division during the hotel's opening and repositioning, ensuring operational excellence, exceptional guest experiences, and alignment with luxury hospitality standards.

• Led the opening and operational setup of the Rooms Division, implementing service standards and operational procedures.
• Managed Front Office, Housekeeping, and Guest Services teams, ensuring seamless guest experiences and efficient daily operations.
• Oversaw guest satisfaction initiatives, online reputation management, and service recovery processes to maintain high service standards.
• Collaborated with the General Manager on departmental objectives, strategic planning, and annual budgeting.
• Developed and enhanced VIP guest programs to elevate personalized service and luxury experiences.
• Played a key role in the property's repositioning and transition to the Small Luxury Hotels (SLH) brand, supporting the implementation of brand standards and guest experience enhancements.

FRONT OFFICE MANAGER at Sublime Lisboa (2021-01 – 2023-01)

Played a key role in the successful opening of Sublime Lisboa, leading Front Office operations and ensuring exceptional guest experiences in a luxury hospitality environment.

• Supported the hotel's opening and implementation of operational and service standards.
• Led and developed the Front Office team, overseeing reservations, guest arrivals and departures, room allocation, upselling, and VIP guest services.
• Ensured compliance with quality standards and operational procedures across the guest journey.
• Managed guest feedback, online reputation, and service recovery initiatives to maintain high satisfaction levels.
• Collaborated with the General Manager in departmental planning, target setting, and budget preparation.

FRONT OFFICE MANAGER at Sublime Comporta (2021-01 – 2021-01)

Managed Front Office operations, ensuring exceptional guest service, operational efficiency, and compliance with luxury hospitality standards.

• Led Front Office operations, including reservations, guest services, room allocation, and team supervision.
• Ensured compliance with service standards and operational procedures while maintaining high guest satisfaction.
• Collaborated with the General Manager and commercial partners to support operational performance and continuous improvement.

FRONT OFFICE MANAGER & RESERVATIONS SUPERVISOR at Hotel Nempanzu (2012-01 – 2015-01)

Directed Front Office and Reservations operations, ensuring service excellence and guest satisfaction.

• Led and developed Front Office teams while managing reservations, room inventory, and operational procedures.
• Collaborated with the General Manager and commercial partners to support operational performance and revenue objectives.

NIGHT AUDITOR MANAGER at Hotel Tryp Oriente (2016-01 – 2016-01)

NIGHT AUDITOR at Grande Real Villa Itália Hotel & Spa (2007-01 – 2012-01)

NIGHT AUDITOR at Hotel Quinta da Marinha Golf Resort (1999-01 – 2007-01)

Executive Training in LUXURY BRAND MANAGEMENT – ISEG – Lisbon School of Economics & Management (2022-01)

Diploma in HOSPITALITY AND TOURISM – Estoril Hotel School (1998-01)

Secondary Education in 12TH GRADE – Escola Secundária São João do Estoril (1998-01)

Professional Training in CUSTOMER SERVICE TRAINING – Hotel Quinta da Marinha Golf Conference Resort (2000-01)