Communication Specialist
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Communication specialist with over 8+ years of experiences in marketing through several global companies in management, social medias and business consulting categories across European and American markets. As a highly motivated, organized and professional person I would rather been involved in collaborative teams and multicultural environments. I've been always studying psychology, as a hobby. I am strong listener and an empath.
SEBRAE - Business Consulting [ 02/2013 – 08/2016 ] Country: Brazil
Face-to-face assistance to companies and entrepreneurs; Conferences, lectures and training for groups of companies focused on business planning and customer service;
Business planning (research and understand the strategic position of businesses and companies in relation to their markets and their stakeholders); Implementation and evaluation of technical projects (assess needs for change, communication methods, technology, IT tools, new standards and certifications); Diagnoses for adequacy in certifications; ex: ISOs - Sustainability. Innovation consulting.
Royal Caribbean & Celebrity Cruises [ 05/2010 – 10/2011 ] City: +5 in Canada, +15 in Europe
Interacts and positively engage with guests at all locations. Promotes and upsells all products and achieves assigned sales targets.
Trust & Safety Analyst
Accenture [ 08/2019 – Current ] City: Lisbon
Assist in identifying solutions to more complex queries providing quality risk review service focusing on resolving cases efficiently and utilizing time productively;
Communicate relevant information on a timely basis and escalate issues or complex delivery items when required.
Majorel (Booking.com / Microsoft) [ 03/2017 – 07/2019 ] Country: Portugal
Offer support by chat, mail and calls for any issues that clients (B2B and B2C) are having to deal with the website and partners; Over 100+ reservations management on a daily basis.
Complaints management with evaluation of customer service; Identifying and solving general inquiries and concerns;
Copacabana Sul [ 11/2011 – 12/2012 ] Country: Brazil
Usual Front desk duties at one 4 stars Hotel. Bilingual.
Universidade Europeia [ 09/2016 – 02/2019 ] Address: (Portugal)
Postgraduate in Business Management - MBA
IBMEC - Business School [ 04/2012 – 11/2013 ] Address: (Brazil)
ESPM [ 05/2014 – 12/2015 ] Address: (Brazil)
Integrated Business Communication.
Bachelor of Communication Sciences (Journalism)
FACHA [ 04/2006 – 12/2009 ] Address: (Brazil)
