SENIOR BUSINESS & BANKING PROFESSIONAL
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Senior business and banking professional with more than 20 years of experience across banking, business development, customer-centric strategy, corporate governance and organizational restructuring. Experienced in leading teams, developing commercial strategies, managing premium and affluent customer segments, and supporting profitable business growth. Strong background in relationship management, business planning, negotiation, financial analysis and training, with experience working in both financial and public-sector environments.
Premium Banking Segment Manager - Raiffeisen Bank Kosovo - Prishtina, Kosovo
(2021-01)
Lead the Premium Banking sales team and drive profitable growth in line with organizational strategy, vision and values. Support team capability building through training and development programs for Premium Relationship Officers and Managers.
Senior Premium Banking & Mortgage Business Specialist - Raiffeisen Bank Kosovo - Prishtina, Kosovo
(2014-01 - 2021-12)
Managed business development activities across premium banking and mortgage-related business, supporting sales growth, customer relationship development and segment performance.
Private Individuals Segment Specialist - Raiffeisen Bank Kosovo - Prishtina, Kosovo
(2011-01 - 2014-12)
Developed sales strategies for Mass and Affluent Banking segments, supporting sales achievement and sub-segment profitability.
Credit Balances & Affluent Specialist - Raiffeisen Bank Kosovo - Prishtina, Kosovo
(2010-01 - 2011-12)
Responsible for the development and performance of sales activities related to retail credit balances and affluent banking.
Premium Banking Relationship Officer - Raiffeisen Bank Kosovo - Prishtina, Kosovo
(2008-01 - 2010-12)
Supported profitable branch and premium banking operations through customer relationship management, service quality and the sale of appropriate banking products.
Corporate Governance & Restructuring Manager - EU Pillar IV Mission in Kosovo - Kosovo
(2006-01 - 2008-12)
Developed and implemented corporate governance and restructuring practices for publicly owned enterprises, including management improvement measures.
Executive Officer to Managing Director, Kosovo Railways - EU Pillar IV Mission in Kosovo - Kosovo
(2002-01 - 2006-12)
Advised management on organizational restructuring, rightsizing and leadership practices, with a focus on management effectiveness.
Executive Officer / Project Leader - EU Pillar IV Mission in Kosovo / SwedeRail Consultancy (ÅF Group) - Kosovo
(1999-01 - 2002-12)
Supported a Kosovo Railways restructuring project covering management organization and rightsizing in cooperation with EU, UNMIK and Kosovo Railways.
Master's studies - Entrepreneurship - University of Ljubljana, Faculty of Economics (2014-01 - 2016-12)
Bachelor of Sciences - International Business Affairs - University of Iliria, Faculty of Economics, Prishtina (2005-01 - 2008-12)