Birce Koçer
Customer Service/sales Representative in Retail
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Sobre
My name is Birce. I live in Lisbon for 5 years and have experiences in sales and customer service fields several years. Before I moved abroad I worked as service supervisor/manager at Wall Street English for 5 years which I played an important role in customer satisfaction and teamwork.
I was trained as a designer when I moved to Spain for 3 years and after finally moved to Portugal and currently living here. I am always passionate at what I do and execute an excellent work. I enjoy and learn a lot from my responsibilities and team work is my forte.
I enjoy travelling, photography and creativity.
Experiência
Sales Associate and designer at Sabi Lisboa (2023-01 – 2024-12)
- Designing knitwear and styling
- Welcoming the customers, understanding their needs and answer product related questions.
- Achieving the daily sales target
- Social media management
Service manager and sales supervisor at Wall Street English (2013-01 – 2018-12)
- Handle client inquiries, resolve issues, provide information about products and services, and ensure overall customer satisfaction.
- Hiring, training and performance management.
- Developing and implementing service strategies to meet customers' needs and improve service quality.
Formação
Translation studies and English Literature – Bilkent University
Bachelor of Arts BA (Hons) Validated program in Fashion Design&Manufacture – Marbella Design Academy
