Birce Koçer

My name is Birce. I live in Lisbon for 5 years and have experiences in sales and customer service fields several years. Before I moved abroad I worked as service supervisor/manager at Wall Street English for 5 years which I played an important role in customer satisfaction and teamwork.

I was trained as a designer when I moved to Spain for 3 years and after finally moved to Portugal and currently living here. I am always passionate at what I do and execute an excellent work. I enjoy and learn a lot from my responsibilities and team work is my forte.

I enjoy travelling, photography and creativity.

Sales Associate and designer at Sabi Lisboa (2023-01 – 2024-12)

• Designing knitwear and styling
• Welcoming the customers, understanding their needs and answer product related questions.
• Achieving the daily sales target
• Social media management

Service manager and sales supervisor at Wall Street English (2013-01 – 2018-12)

• Handle client inquiries, resolve issues, provide information about products and services, and ensure overall customer satisfaction.
• Hiring, training and performance management.
• Developing and implementing service strategies to meet customers' needs and improve service quality.

Translation studies and English Literature – Bilkent University

Bachelor of Arts BA (Hons) Validated program in Fashion Design&Manufacture – Marbella Design Academy