Carla Simoes

Content Moderation at Accenture (2021-09-27 – Present)

Content moderation based on platform policies and community guidelines with training responsibilities and operational process improvement

Content moderation based on platform policies and community guidelines
Onboarding and training of new joiners on internal procedures and tools
Monitoring of the nesting process to ensure progressive and effective integration
Collection and recording of information on anomalies, equipment failures, trends, and atypical behaviours
Preparation of weekly reports with data analysis and documentation of relevant incidents
Regular communication with internal teams to support continuous improvement of operational processes

Administrative assistant at Volumes e Critérios (2017-05-17 – 2021-08-31)

Administrative support including data entry, document validation, and file management

External Auditor at Pwc- Pricewaterhousecoopers e Assessoria de Gestão, Lda (2017-01-03 – 2017-04-20)

Support in management of administrative processes, data entry, and audit documentation preparation

Support in the management and organisation of internal administrative processes
Data entry, validation, and updates in corporate systems
Collaboration in the preparation of reports and documentation for clients and audits
Communication with internal teams to ensure compliance with deadlines and procedures
Handling and archiving of physical and digital documentation in accordance with compliance standards

Archivist at ManpowerGroup (2011-12-05 – 2013-11-30)

Organisation, classification, and maintenance of physical and digital archives with document digitisation support

Organisation, classification, and maintenance of physical and digital archives
Management and updating of administrative and technical documentation
Support in the digitisation and cataloguing of documents according to defined criteria
Ensuring proper storage and easy access to archived information
Compliance with confidentiality and document security standards

Data Entry Operator at INCI- Instituto da construção e do imobiliário (2011-07-11 – 2011-11-30)

Data entry, validation, and archive management in construction and real estate sectors

Data entry and updates in internal platforms and institutional databases
Validation and verification of information related to the construction and real estate sectors
Organisation and maintenance of physical and digital archives
Administrative support to technical teams and document analysis units
Ensuring the compliance and integrity of recorded data

Call Center and Back Office Operator at TMN (2009-10-05 – 2011-04-04)

Telephone support and back office operations for TMN customers with technical and commercial assistance

Telephone support for TMN customers, providing technical and commercial assistance
Clarification of inquiries regarding voice services, mobile internet, and tariffs
Logging of requests, faults, and complaints in the CRM system
Forwarding calls to specialised teams when necessary
Ensuring effective customer service focused on customer satisfaction
Management and follow-up of internal and external requests
Data entry, validation, and updates in administrative systems
Support in processing and controlling service invoicing
Collaboration with different departments to ensure smooth workflow
Ensuring compliance with company deadlines and operational procedures

Back Office Operator at Zon- Multimédia (2008-08-04 – 2009-09-09)

Quality control of television, voice, and internet service installations with technical compliance verification

Quality control of television, voice, and internet service installations
Verification of technical compliance of installed services with defined requirements
Analysis of technical reports and recording of non-conformities in the system
Support to technical teams in monitoring and resolving identified faults
Ensuring quality and reliability of services delivered to the end customer

Experiência