Carolina Robalo
Enrichment Manager | Cruise Director
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Sobre
Highly motivated, proactive and committed customer-orientated professional with 6 years of experience working on board cruise ships.
Experience as tour guide, entertainment manager and recently as assistant cruise director – escorting guests on tour, daily management of activities/tours, hosting lounge shows and presentations, game nights, and theatrical performances (singer and dancer).
Experiência
Assistant Cruise Director | Scenic - Luxury Cruises & Tours
JANUARY 2023 – PRESENT
- Welcome guests in order to make an exceptional first impression through a warm greeting and being always available to assist them during the cruise.
- Assist guests during excursions (hikes, bike tours,canoeing and riverside walks).
- Responsible for the daily program and entertainment activities on board (DJ sessions, karaoke nights, quiz´s, trivia’s, cabaret nights, crew performances, cultural activities or games, dance classes, Zumba, yoga and pilates).
- Able to do public announcements regarding locks, tours, activities, daily programs and important operation updates.
- Constant interaction and socialization with guests to create a fun atmosphere, excitement and understand guests needs in order to overcome their expectations.
- Responsible for all the informative daily presentationson board.
- Daily collaboration with the the Cruise Director and ready to assume their role.
Enrichment Manager | Scenic - Luxury Cruises & Tours
JANUARY 2022 – JANUARY 2023
Tour Escort | Scenic - Luxury Cruises & Tours
JANUARY 2020 – DECEMBER 2021
Tour Escort | Mystic Cruises
FEBRUARY 2019 – DECEMBER 2019
Entertainment Operations | KidZania
OCTOBER 2018 – JANUARY 2019
Suite Attendant | Crystal Cruises
JUNE 2018 – SEPTEMBER 2018
Receptionist & Hostess | Grande Real Villa Itália Hotel & Spa
Formação
- Vocational Animation & Tourism School.
- Marketing, Public Relations and Event Management.
