Carolina Robalo

Highly motivated, proactive and committed customer-orientated professional with 6 years of experience working on board cruise ships.

Experience as tour guide, entertainment manager and recently as assistant cruise director – escorting guests on tour, daily management of activities/tours, hosting lounge shows and presentations, game nights, and theatrical performances (singer and dancer).

Assistant Cruise Director | Scenic - Luxury Cruises & Tours

JANUARY 2023 – PRESENT

• Welcome guests in order to make an exceptional first impression through a warm greeting and being always available to assist them during the cruise.
• Assist guests during excursions (hikes, bike tours,canoeing and riverside walks).
• Responsible for the daily program and entertainment activities on board (DJ sessions, karaoke nights, quiz´s, trivia’s, cabaret nights, crew performances, cultural activities or games, dance classes, Zumba, yoga and pilates).
• Able to do public announcements regarding locks, tours, activities, daily programs and important operation updates.
• Constant interaction and socialization with guests to create a fun atmosphere, excitement and understand guests needs in order to overcome their expectations.
• Responsible for all the informative daily presentationson board.
• Daily collaboration with the the Cruise Director and ready to assume their role.

Enrichment Manager | Scenic - Luxury Cruises & Tours

JANUARY 2022 – JANUARY 2023

Tour Escort | Scenic - Luxury Cruises & Tours

JANUARY 2020 – DECEMBER 2021

Tour Escort | Mystic Cruises

FEBRUARY 2019 – DECEMBER 2019

Entertainment Operations | KidZania

OCTOBER 2018 – JANUARY 2019

Suite Attendant | Crystal Cruises

JUNE 2018 – SEPTEMBER 2018

Receptionist & Hostess | Grande Real Villa Itália Hotel & Spa

• Vocational Animation & Tourism School. 
• Marketing, Public Relations and Event Management.