Community Support Representative at Uber (2020-12 – Present)
- Previous responsability- Security Agent for community (agents that proactively monitorsincoming emergency tickets and follows up with our users to ensure their safety
- Last one as SME for Rider Team Support (calls and emails with problems-solving issues)
Cash Collector at SIEMENS (2017-04 – 2020-09)
- Perform follow up actions by email or phone calls (inbound / outbound)
- Manage collection activities for the assigned country, business, region or office customer portfolio.
- Responsible for achieving collection targets and reducing outstanding debt helped by the newly impmented collection tool.
- Disputes management directly or in relation with consultants and back-office departments (Invoicing, Client Risk and Temporary Work Dept).
Insurance Manager at GENERATION (2016-09 – 2017-02)
- Ensure the management of the members' contracts.
- Take charge of the insured's membership files.
- Ensure the payment of their complementary benefits.
- Ensure the payment of benefits to health professional networks.
- Manage the reception and the telephone service of the customers.
COE Suppliers Specialist at Cartonex Group (2013-01 – 2016-07)
Worked from Lisbon to Luanda
- Intervene on audits and statutory auditors (supervision of the inventories, to evaluate processesstaff, purchasing, inventory, etc.-assessment and risk analysis, animation of synthesis meetings).
- Ensure a watch in the legislation, accounting and financial standards and practices: internal control missions (ethics code) and external control (use of IFRS, Sarbanes-Oxley (SOX)).
- Review the internal and external procedures to identify any gaps.
- Participate in accounting and management information revisions (for instance, two times a week to update the Excel pivot tables) and write a weekly observation report.
- Participate in the drafting of the final report and propose possible improvements.
