Daniela Rubio

Previous responsability- Security Agent for community (agents that proactively monitorsincoming emergency tickets and follows up with our users to ensure their safety Last one as SME for Rider Team Support (calls and emails with problems-solving issues)

Community Support Representative at Uber (2020-12 – Present)

• Previous responsability- Security Agent for community (agents that proactively monitorsincoming emergency tickets and follows up with our users to ensure their safety
• Last one as SME for Rider Team Support (calls and emails with problems-solving issues)

Cash Collector at SIEMENS (2017-04 – 2020-09)

• Perform follow up actions by email or phone calls (inbound / outbound)
• Manage collection activities for the assigned country, business, region or office customer portfolio.
• Responsible for achieving collection targets and reducing outstanding debt helped by the newly impmented collection tool.
• Disputes management directly or in relation with consultants and back-office departments (Invoicing, Client Risk and Temporary Work Dept).

Insurance Manager at GENERATION (2016-09 – 2017-02)

• Ensure the management of the members' contracts.
• Take charge of the insured's membership files.
• Ensure the payment of their complementary benefits.
• Ensure the payment of benefits to health professional networks.
• Manage the reception and the telephone service of the customers.

COE Suppliers Specialist at Cartonex Group (2013-01 – 2016-07)

Worked from Lisbon to Luanda

• Intervene on audits and statutory auditors (supervision of the inventories, to evaluate processesstaff, purchasing, inventory, etc.-assessment and risk analysis, animation of synthesis meetings).
• Ensure a watch in the legislation, accounting and financial standards and practices: internal control missions (ethics code) and external control (use of IFRS, Sarbanes-Oxley (SOX)).
• Review the internal and external procedures to identify any gaps.
• Participate in accounting and management information revisions (for instance, two times a week to update the Excel pivot tables) and write a weekly observation report.
• Participate in the drafting of the final report and propose possible improvements.

Licenciatura in Gestão de Empresas – EBS France (2009 – 2012)