Daniela Sousa

Bachelor's Degree in Political Science and Master's Degree in Education, specialising in Training, Work and Human Resources. Analytical and detail-oriented professional with experience in information collection, customer support and working with the public. Strong research, communication and organisational skills, with the ability to follow procedures and work independently. Motivated to develop a career in online data analysis and contribute to accurate, high-quality results.

Educational Support Assistant - Associação Em Diálogo

(2026-03)

• Providing educational support and assistance to children.
• Following established procedures and maintaining a responsible and organised approach to daily tasks.

Support Worker - Viver+ Programme – Póvoa de Lanhoso Municipality

(2023-10 - 2026-02)

• Provided care and support to children with special educational needs.
• Collected and communicated relevant information while working responsibly with children, families and colleagues.

Outbound Call Centre Operator - Heading

(2022-11 - 2022-12)

• Contacted customers to promote a new service.
• Communicated information clearly and followed established call procedures.

Inbound Call Centre Operator - Newspring

(2022-06 - 2022-09)

• Provided customer support for roadside assistance services.
• Handled customer information accurately while following service procedures.

Outbound Call Centre Operator - Manpower

(2022-02 - 2022-03)

• Contacted customers to promote a new service.
• Worked according to established communication procedures and targets.

Census Enumerator - Statistics Portugal

(2021-04 - 2021-05)

• Delivered census access codes and assisted citizens in completing the national census.
• Collected and communicated information accurately while following census procedures and guidelines.

Sales Promoter - Rubis Gás

(2019-05 - 2019-07)

• Responsible for acquiring new customers.
• Communicated service information clearly and professionally.

Master's Degree - Education – Specialisation in Training, Work and Human Resources - Institute of Education – University of Minho (2018-10 - 2021-12)

Bachelor's Degree - Political Science - School of Economics and Management – University of Minho (2015-09 - 2018-06)