Elisabete Simoes

Product Manager with experience delivering mobile and platform products in B2B and CCaaS environment. Proven ability to translate business and customer needs into clear roadmaps, prioritized backlogs, and reliable product delivery. Strong technical and quality background from prior QA roles, enabling effective collaboration with engineering teams and informed product decision-making. Seeking to continue growing as a Product Manager in data-driven, cross-functional product teams.

Mobile Product Owner at Intermedia Communications (2024-05 – 2026-01)

• Led the end-to-end mobile product lifecycle for iOS and Android applications, translating product vision and business objectives into prioritized user stories and delivery-ready backlogs.
• Facilitated Scrum ceremonies (refinement, sprint planning, Demo/reviews, retrospectives) to drive predictable, incremental delivery across teams.
• Owned backlog prioritization across new features, enhancements, maintenance, and technical debt, improving app stability, performance, and overall user experience.
• Delivered strategic cross-platform initiatives, including: Integration with Microsoft Teams to enable seamless enterprise collaboration and workflow connectivity; An AI-powered call summarization feature, enabling automatic generation of structured post-call summaries within the mobile app
• Acted as Product Owner for a complex, multi-team initiative, aligning engineering, backend, and integration stakeholders to meet release milestones.
• Owned release communications for mobile updates, delivering "What's New" announcements, in-app messaging through Pendo, and developing Knowledge Base content to drive feature awareness.

Platform Product Manager – CCaaS at Talkdesk (2021-12 – 2023-11)

• Owned the CCaaS Billing and Licensing platform, supporting subscription and usage-based billing across multiple customer-facing products.
• Defined and delivered a platform roadmap aligned with monetization strategy, revenue objectives, and long-term scalability.
• Translated business and product requirements into clear user stories and acceptance criteria, managing a prioritized platform backlog.
• Coordinated cross-system dependencies across APIs, CRM, data pipelines, and third-party integrations to ensure reliable platform delivery.
• Worked closely with platform engineering teams in Scrum ceremonies, including backlog refinement, sprint planning, and demos, to support predictable releases.
• Aligned platform priorities with evolving business, security, and compliance requirements.
• Collaborated with cross-functional and multicultural teams across Portugal and North America, including Engineering, Finance, Sales, and Support.

QA Engineer at Talkdesk (2020-07 – 2021-11)

• Designed and executed functional, integration, and end-to-end tests for business-critical systems, including CRM platforms such as Salesforce and Zendesk, ensuring key workflows and edge cases were thoroughly validated.
• Developed and maintained test plans for microservices, APIs, and integrations, focusing on reliability, scalability, and seamless interoperability across platforms.
• Conducted exploratory testing and regression testing to uncover hidden issues, improve product quality, and enhance user experience.
• Collaborated closely with Scrum teams, reviewing specifications, validating requirements, and supporting high-quality of complex features.
• Verified system logs, messages, and API responses to facilitate troubleshooting, monitoring, and proactive resolution of integration issues.

Software QA Analyst at Blip (2016-12 – 2020-07)

• Worked in Agile and continuous integration environments to ensure high-quality software delivery.
• Led functional testing for business components and microservices, covering edge cases and critical workflows.
• Planned and executed tests using boundary testing, decision tables, state diagrams, and flowcharts.
• Conducted exploratory testing with Postman and analyzed system logs for deeper insights.
• Ensured software quality and stability from early development through validation and approval.
• Promoted knowledge sharing through internal workshops and supported on-call incident response and troubleshooting.

Bachelor in Informatics for health – Instituto Politécnico de Leiria (2012)