Mobile Product Owner at Intermedia Communications (2024-05 – 2026-01)
- Led the end-to-end mobile product lifecycle for iOS and Android applications, translating product vision and business objectives into prioritized user stories and delivery-ready backlogs.
- Facilitated Scrum ceremonies (refinement, sprint planning, Demo/reviews, retrospectives) to drive predictable, incremental delivery across teams.
- Owned backlog prioritization across new features, enhancements, maintenance, and technical debt, improving app stability, performance, and overall user experience.
- Delivered strategic cross-platform initiatives, including: Integration with Microsoft Teams to enable seamless enterprise collaboration and workflow connectivity; An AI-powered call summarization feature, enabling automatic generation of structured post-call summaries within the mobile app
- Acted as Product Owner for a complex, multi-team initiative, aligning engineering, backend, and integration stakeholders to meet release milestones.
- Owned release communications for mobile updates, delivering "What's New" announcements, in-app messaging through Pendo, and developing Knowledge Base content to drive feature awareness.
Platform Product Manager – CCaaS at Talkdesk (2021-12 – 2023-11)
- Owned the CCaaS Billing and Licensing platform, supporting subscription and usage-based billing across multiple customer-facing products.
- Defined and delivered a platform roadmap aligned with monetization strategy, revenue objectives, and long-term scalability.
- Translated business and product requirements into clear user stories and acceptance criteria, managing a prioritized platform backlog.
- Coordinated cross-system dependencies across APIs, CRM, data pipelines, and third-party integrations to ensure reliable platform delivery.
- Worked closely with platform engineering teams in Scrum ceremonies, including backlog refinement, sprint planning, and demos, to support predictable releases.
- Aligned platform priorities with evolving business, security, and compliance requirements.
- Collaborated with cross-functional and multicultural teams across Portugal and North America, including Engineering, Finance, Sales, and Support.
QA Engineer at Talkdesk (2020-07 – 2021-11)
- Designed and executed functional, integration, and end-to-end tests for business-critical systems, including CRM platforms such as Salesforce and Zendesk, ensuring key workflows and edge cases were thoroughly validated.
- Developed and maintained test plans for microservices, APIs, and integrations, focusing on reliability, scalability, and seamless interoperability across platforms.
- Conducted exploratory testing and regression testing to uncover hidden issues, improve product quality, and enhance user experience.
- Collaborated closely with Scrum teams, reviewing specifications, validating requirements, and supporting high-quality of complex features.
- Verified system logs, messages, and API responses to facilitate troubleshooting, monitoring, and proactive resolution of integration issues.
Software QA Analyst at Blip (2016-12 – 2020-07)
- Worked in Agile and continuous integration environments to ensure high-quality software delivery.
- Led functional testing for business components and microservices, covering edge cases and critical workflows.
- Planned and executed tests using boundary testing, decision tables, state diagrams, and flowcharts.
- Conducted exploratory testing with Postman and analyzed system logs for deeper insights.
- Ensured software quality and stability from early development through validation and approval.
- Promoted knowledge sharing through internal workshops and supported on-call incident response and troubleshooting.
