Ema Silva

Residence Manager at Nido Living (2023-02 – Present)

Lead the operational and financial management of a 150+ bed international student residence, ensuring efficient day-to-day operations and high service standards.
Coordinate a multidisciplinary team of six employees, ensuring efficient operations and an excellent resident experience.
Source suppliers, evaluate quotations and independently manage purchasing decisions within approved operational budgets, escalating non-budgeted investments for management approval.
Manage supplier relationships across maintenance, furniture, equipment, cleaning services and other operational requirements.
Monitor budgets, expenditure and KPIs to support operational and financial performance.
Develop procedures and documentation to improve operational consistency and efficiency.
Collaborate closely with Finance, Commercial, Marketing, Facilities and Health & Safety teams within an international business environment.

Finance Administrator at Nido Living (formerly SmartStudios) (2022-05 – 2023-01)

Managed resident accounts, payment allocation and invoicing while supporting financial controls.
Performed bank reconciliations and supported financial controls to ensure accurate reporting.
Processed supplier payments and prepared accounting documentation for external finance partners.
Acted as the operational link between the residence team and the finance function, ensuring accurate financial information and timely issue resolution.
Supported the continuous improvement of financial and administrative processes.

Administrative Assistant at BICredit by Banco Invest (2018 – 2022)

Reviewed and validated financial documentation for pre-approved credit agreements, ensuring compliance and accuracy before activation.
Supported partners and customers throughout the credit approval and reanalysis process.
Ensured documentation quality while maintaining compliance with internal procedures and regulatory requirements.
Contributed to efficient workflow management by coordinating documentation and process consistency across the team.

Administrative & Finance Coordinator at Illusive (2013 – 2017)

Provided executive support to the Managing Director, coordinating priorities, business travel, meetings and day-to-day administrative activities.
Represented the Managing Director in meetings when required, ensuring continuity of business activities.
Managed relationships with banks, insurance providers, suppliers and external business partners.
Coordinated financial administration, treasury activities and accounting documentation.
Supported payroll administration and HR documentation.
Organised international business travel, including logistics and meeting schedules.

Accounting Assistant at MSL Contabilidade (2009 – 2013)

Supported the full accounting cycle for multiple client companies.
Prepared VAT returns, Social Security submissions and payroll-related documentation.
Performed bank reconciliations, invoicing and accounting entries.
Maintained accurate financial records while supporting statutory and fiscal compliance.

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