Eva Agudo

Managed guest check-in and check-out procedures, ensuring an excellent customer experience Handled accommodation and restaurant reservations Coordinated group bookings and event logistics

Receptionist - Gavião Nature Village

(2025-08)

• Managed guest check-in and check-out procedures, ensuring an excellent customer experience
• Handled accommodation and restaurant reservations
• Coordinated group bookings and event logistics
• Planned and organised a variety of events, including weddings, christenings, retreats, and other private and corporate functions

Head of Operations and Human Resources - By Trincanela

(2023-09 - 2025-02)

• Prepared employee work schedules, vacation plans, and monitored daily attendance
• Managed high-volume recruitment for bar and restaurant positions, including creating and managing job advertisements on recruitment platforms and social media, proactively sourcing candidates, communicating with team leaders to define role requirements, screening CVs, and conducting both telephone and face-to-face interviews
• Coordinated employee selection and onboarding processes, including drafting employment contracts and registering new hires on the HR management system and with Social Security
• Processed payroll and absenteeism records, while supporting other HR administrative procedures
• Coordinated Cafeteria and Restaurant Operations

Receptionist - Hotel República, Tomar - 5 star hotel - Tomar

(2022-07 - 2022-12)

• Managed guest check-in and check-out procedures, ensuring a high standard of customer service
• Performed night audit operations and end-of-day financial reconciliation
• Managed accommodation and restaurant reservations
• Coordinated group bookings and events
• Provided concierge services, assisting guests with information, recommendations, and special requests
• Prepared employee work schedules
• Supported back-office administrative operations and daily hotel procedures

Receptionist - Curricular Internship - Hotel República, Tomar - 5 star hotel - Tomar

(2022-05 - 2022-07)

Postgraduate Degree in Human Resources Management - Human Resources Management - ISLA Santarém (2022-10 - 2023-06)

Bachelor's Degree in Hotel Management - Hotel Management - ISEC Lisboa (2019-09 - 2022-07)