Di Pop
Receptionist
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Sobre
22-year-old motivated and reliable customer support professional with strong communication and interpersonal skills. Friendly, patient, and solution-oriented, with experience in hospitality and customer service. Highly organized, adaptable, and committed to providing excellent service in fast-paced and remote working environments.
Experiência
Front Office / Hospitality Staff at Hotel Intercontinental Lisbon (2023-01 – Present)
Provided high-quality customer service to international guests while managing hotel operations.
- Provided high-quality customer service to international guests
- Managed reservations, check-in/check-out, and guest requests
- Handled complaints professionally and efficiently
- Worked with hotel management systems and internal tools
Customer Service Staff at Restaurante A Tendinha (2021-01 – 2023-12)
Assisted customers in a fast-paced restaurant environment.
- Assisted customers in a fast-paced environment
- Managed orders and payments
- Maintained excellent communication with clients
- Ensured customer satisfaction and service quality
Professional Internship - Guest Relations at Penha Longa Resort (2022-01 – 2022-12)
Supported guest services and assisted in daily hotel operations.
- Supported guest services
- Assisted in daily hotel operations
- Developed customer service and teamwork skills
Formação
High school diploma in Secondary Education – Escola Secundária de Mem Martins
Bachelor's Degree in Hospitality and Tourism Management – Unknown Institution
Professional Courses in Multiple – CEAC
Online Course in Aesthetics and Beauty Therapy – Online
Online Course in Marketing – Online
