Digital Coordinator at NHS Professionals-Greater Manchester (2023-06 – Present)
Working at Band 5 level supporting a consultant and his trainee doctors at CMHT South Mersey CMHT Team. Duties will include answering the telephone, typing up medical letters for the medics clinics using Dict8, general admin tasks including photocopying and scanning documents onto PARIS, sending letters, preparing appointment letters, data inputting on PARIS, booking appointments for the consultant for medication reviews. Supporting the medics in their day-to-day duties, ie speaking to GPs, other professionals, patients etc.
Data entry, PARIS or patient.
- Diary management
- Preparation of papers for meetings
- Minute taking
- Travel Booking
- Raising of Requisitions
Warehouse Supervisor at JD Fashion PLC (2018-04 – 2023-04)
Managed over 150 warehouse operatives daily.
- Providing client with excellent service, responsive to client's request
- Recording On site hours and managing absences/timekeeping
- Managing on-site workforce, resolving workers queries/grievances in professional manner, and conducting investigations/disciplinaries where necessary
- Managing workers performance, providing feedback, and helping worker achieve their maximum potential
- Completing Return to work interviews for employees that have absence and conduct reviews where required
- Planning development and skills training interventions, including cross training with other departments
- Ensuring all Standard Operating Procedures are followed at all times
- Monitoring Warehouse Colleague performance and productivity against KPI's and provide additional training and guidance where required
- Always maintain safe working environment, ensure compliance to company and legislative Health & Safety policies and procedures, standards and regulations
- Responsible for correct reporting of investigation of incidents
- Ensure working areas are kept organised, clean and tidy at all times
- Undertaking all other tasks as requested by management
- Understanding how the process of recruitment happens for agency workers from registering to being taken by the warehouse on a permanent basis
- JD Sport –SAP/WMS/EXCEL/POWERPOINT experience
Volunteer Worker at FCH-Oldham (2017-06 – 2017-08)
First Choice Homes Oldham Stronger Communities Placement.
- Collaborating with outside agencies to enhance customer opportunities
- Defining customer need and supporting customers
- Production of monthly newsletter, using Publisher and PowerPoint
- Designed and produced a report for CEO
- Using Outlook, Word and completing general administration work
- Communicating with customers face to face
- Liaising with colleagues face to face and over email
- Event planning and promotion of events to customers
- Capturing outcomes through analysing reports
- Working as a part of a team
- Forecasting community need
- Provided physical and emotional support to elderly residents, improving community integration and quality of life
- Supported community outreach efforts to bring in new volunteers and individuals needing assistance
- Presented clean, saleable donations to boost profits
Data Administrator/analyst at JD Fashion PLC (2014-07 – 2017-06)
- Ensure new initiatives are understood and the wider impact is known to the business
- Lead requirements workshops with all stakeholder groups identified for the initiative
- Build and maintain relationships with stakeholders at all levels of the business
- Lead the elicitation and documentation of requirements, applying BA techniques to drive out the requirement
- Prioritise business requirements using appropriate techniques
- Validate that requirements are in line with objectives and scope, identifying and managing conflicts
- Confident working in an agile or waterfall environment, with an understanding of the pros and cons of each approach
- Play a leading role in a Product Squad, supporting the Product Manager during Discovery, ideation and initiative definition
- Own and drive forward the requirements during Agile delivery, creating, estimating and prioritising user stories, maintaining the backlog with a focus on delivering Value to the business
- Strong process mapping skills, with the ability to also upskill the wider BA team
- Support the coaching and mentoring of the BA team, continually look for ways to improve working practices and the overall BA service
- Provide high quality peer reviews and feedback on BA deliverables. Ensuring improvements are made and the BA understands why they are required
- Take responsibility for your personal development, including working with your manager to set objectives and milestones and identify your training needs
- Engage in promoting new ways of working and supporting technologies that will assist the team to become more efficient and deliver a higher quality of business analysis
